IT Support

SUMMARY:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

POSITION INFO:
About the role
The IT Support Intern plays a vital role in ensuring the smooth operation of the organisation’s technology systems. The position provides hands-on experience across various IT functions while supporting staff with day-to-day technical needs.

Key Responsibilities:

First-line Support / Help Desk

• Responding to user (staff) requests, troubleshooting
  hardware/software issues.

• Installing, configuring, repairing desktops,
  laptops, printers, possibly medical devices networks.

• Assisting with network infrastructure: switches, routers, cabling, basic LAN maintenance.

• Supporting server infrastructure, possibly virtual machines,
  backup systems, monitoring performance.

• Preparing guides or training sessions for hospital
  staff on IT systems, documenting procedures.

• Supporting hospital-specific applications (e.g., patient
  management, electronic health records) or general productivity tools.

• Keeping inventory of IT assets, tracking hardware and
  software licenses.

• Assisting with updating antivirus, performing
  backups, helping enforce security policies.

• Contributing to special IT projects — for example, deployment of new systems, infrastructure upgrades, or digital transformation projects.

• Generating reports on system performance, incidents, and resource usage; helping with audits.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Completed qualification in Information Technology,Computer Science, Information Systems, Networking / Systems Support, Or a related IT field.

• Computer hardware & software
• Installing and troubleshooting applications
• Networking fundamentals (LAN, Wi-Fi, routers, switches).

• Willingness to learn and follow technical instructions.
• Ability to work on-site and assist with physical IT tasks (setup, cabling, moving equipment).