IT Support Administrator (2nd Line)

SUMMARY:
Role:
The IT Support Administrator will be responsible for providing comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding of Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.
 
Main Functions:

• Provide 1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support Tools
• Perform regular maintenance to ensure system availability, stability and performance.
• Assist in maintaining and troubleshooting the organizations network systems.
• Administer User Accounts, permissions, and group policies within Active Directory
• Assist with the basic administration and maintenance of cloud service and assets.
• Install, configure and update hardware and software as necessary.
• Log user issues via the Helpdesk System and escalate too higher-level support or external vendors.
• Create and maintain documentation relating to support procedures and system configurations.
• Collaborate with other IT Staff to manage the support ticket workload and resolve issues.
• Keep abreast of technological trends and developments.

• Ensure PCI compliance and POPI Compliance.

• Sufficient level of numeracy and high level of literacy is required (communication by e-mail)
• Very good communication skills
• Very well organised and able to multi-task
• Very good time management skills - able to prioritise and understand what is urgent.

• A+ or N+ Certifications or equivalent
• MCSE will be advantageous.

• At least 2-3 years experience in similar role.
• Strong knowledge of Windows Operating Systems and Office 365.
• Active Directory and Group Policy Management.
• Networking – DNS, DHCP, VPN, LAN, and WAN.
• Basic Azure Cloud knowledge.
• Excellent problem-solving skills.
• Vendor certifications are advantageous.

POSITION INFO:
Role:
The IT Support Administrator will be responsible for providing comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding of Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.

Main Functions:

• Provide 1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support Tools
• Perform regular maintenance to ensure system availability, stability and performance.
• Assist in maintaining and troubleshooting the organizations network systems.
• Administer User Accounts, permissions, and group policies within Active Directory
• Assist with the basic administration and maintenance of cloud service and assets.
• Install, configure and update hardware and software as necessary.
• Log user issues via the Helpdesk System and escalate too higher-level support or external vendors.
• Create and maintain documentation relating to support procedures and system configurations.
• Collaborate with other IT Staff to manage the support ticket workload and resolve issues.
• Keep abreast of technological trends and developments.

• Ensure PCI compliance and POPI Compliance.

• Sufficient level of numeracy and high level of literacy is required (communication by e-mail)
• Very good communication skills
• Very well organised and able to multi-task
• Very good time management skills - able to prioritise and understand what is urgent.

• A+ or N+ Certifications or equivalent
• MCSE will be advantageous.

• At least 2-3 years experience in similar role.
• Strong knowledge of Windows Operating Systems and Office 365.
• Active Directory and Group Policy Management.
• Networking – DNS, DHCP, VPN, LAN, and WAN.
• Basic Azure Cloud knowledge.
• Excellent problem-solving skills.
• Vendor certifications are advantageous.