IT Support Consultant

SUMMARY:
An international company responsible for the creation and operations of some of the largest electronic service systems in SA, requires the full-time services of an IT Support Consultant with sound experience in IT Support (including SQL knowledge) and Software Training skills to assist users on site. 
Work with large scale architecture, technology and exciting projects used by millions of people - both enhancements and new projects.

POSITION INFO:
Main purpose of role:
Acting as an Ambassador and Integrated Receipting Engine (IRE) Support Consultant to several branches of a Government Department.
The successful incumbent must be willing to travel to Gauteng for Training on the relevant software which will be provided at Head Office in Johannesburg. All travel costs including accommodation, meals and access to a gym whilst in Johannesburg for training, will be covered by the company.

Responsibilities:

• Engage daily with the government Branches.
• Address incoming requests for IRE demonstrations, training sessions, and one-on-one consultations.
• Organize IRE training sessions as needed.
• Communicate new IRE services and procedures to Staff.
• Maintain strong relationships with client Staff and their IT personnel.
• Train and support additional consultants when required.
• Keep accurate records of contacts, resolution details, and follow-up information.
• Submit daily, weekly, and monthly activity reports and training evaluation forms promptly.
• Troubleshoot IRE issues at branches.
• Assist with product rollouts, including installations and training on new versions.
• Ensure all responsible sites with issues are visited and assisted.
• Visit sites with POS devices that have no card transactions to investigate the cause.
• Contact sites that have not successfully completed day-end or opened shifts to resolve issues.
• Address all site reconciliation issues.
• Log all issues on Ivanti.
• Ensure day-end processes are successful at the sites you attend to.
• Submit weekly and monthly activity reports on time.
• Provide all required supporting documentation on time, including Site Sign Off Forms, Training Registers, Day End Reports, and Evaluation Forms.

• Minimum Matric plus Certification in SQL
• Intermediate level of Microsoft Suite
• A+ Certified advantage or other relevant qualification will be an advantage

• Minimum 2+ years of experience in software training and support consulting.
• Thorough knowledge of Windows Operating Systems.
• Exceptional presentation and training skills.
• Experience with Oracle Databases, including the ability to write SQL queries
• Strong problem-solving abilities to effectively address and resolve issues.
• Ability to work collaboratively within a team environment.
• Comprehensive understanding of computer systems and their functionalities.
• Capability to explain technical information in a clear and accessible manner.
• Excellent communication skills, both verbal and written.
• Proficiency in written and spoken English. Knowledge of any other official language(-s) will be highly beneficial.

• Reliable personal transport, the vehicle must be registered in your name to be eligible for the car allowance
• Valid driver’s license
• Valid AA-accredited roadworthy certificate (no older than 3 months)
• Car must be insured – proof of insurance will be required
• Clear criminal record. No previous pending charges
• Willingness to travel extensively throughout Western Cape with a focus on Tyger Valley (Bellville area), Atlantis, Paarl, Somerset West, Bellville, Cape Town City Centre and Surrounding areas.

• The employee is responsible for always maintaining and operating the vehicle in a safe and roadworthy condition.
• Vehicle insurance premiums will be paid directly by the company from this allowance, and proof of active insurance must be maintained.
• The vehicle must remain insured, roadworthy, and reliable throughout employment.
• A petrol card will also be issued to the consultant.