IT Support Engineer

SUMMARY:

POSITION INFO:
Company and Job Description A growing managed services environment is expanding its technical support team and is looking for skilled NOC and IT Support Engineers to join an office‑based operation in the Western Cape. These roles are ideal for engineers who enjoy solving complex issues, working with modern Microsoft technologies, and taking ownership of incidents from start to finish. You will be part of a collaborative support function that works across multiple client environments, supporting critical systems, infrastructure, and security operations. The role offers exposure to cloud platforms, identity management, endpoint security, and proactive monitoring within a fast‑paced support landscape. If you thrive in an environment that values accountability, technical growth, and service quality, this opportunity offers long‑term career progression and hands‑on experience with modern IT environments. Key Responsibilities: Own support tickets through the full lifecycle, ensuring accurate troubleshooting, updates, and resolution Provide remote support across Windows environments, servers, and Microsoft cloud platforms Support identity and access management, including user administration and access controls Assist with endpoint management, patching, compliance, and security tooling Investigate and escalate security‑related incidents and alerts where required Support networking fundamentals, including connectivity, VPN access, and firewall rules Maintain clear technical documentation, configurations, and standard operating procedures Work closely with internal teams and third‑party vendors to improve service delivery Job Experience and Skills Required: Relevant IT qualification or Diploma (Degree advantageous) Proven experience in IT support or NOC environments 3-5 years' experience for L2 support roles or 5+ years for senior escalation roles Strong Windows desktop and server support experience Exposure to Microsoft 365, Azure fundamentals, and Active Directory \/ Entra ID Understanding of networking concepts such as DNS, DHCP, VPNs, and routing Security awareness, including MFA, access controls, and endpoint protection Basic scripting or automation experience, preferably using PowerShell Willingness to work shifts in an office‑based support environment: 08:00 - 17:00, 12:00 - 21:00 and 15:00 - 00:00 South African citizenship or permanent residency, with a clear criminal record Valid driver's license and reliable transport Apply Now! For more exciting IT vacancies, visit: \/> We also specialise in recruiting for: Software Developers (Back-End, Front-End, Full Stack) Mobile Developers Business & Systems Analysts BI & SQL Experts UI\/UX Professionals Data Scientists & Data Analysts Big Data Professionals Cloud Experts Infrastructure Specialists DevOps & SecOps Engineers Cybersecurity Specialists SEO \/ Digital Designers If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities. For more information, contact: Caitlin Ferley Recruitment Consultant Linkedin:

NB! This job is now closed. You can apply for other jobs by uploading your CV.