IT Support Engineer

SUMMARY:

Our client based in Elandsfontein is looking for an IT Support Engineer to assist our employees with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

POSITION INFO:

Qualifications

·         Minimum of 5 – 10 year’s experience as an IT Technician

·         Proven record of a technical IT related qualification (example, A+ / N+ / MCSE)

·         Previous experience with networks and servers

·         Trouble shooting and problem-solving ability

·         Punctuality, deadline driven and meeting turn-around times

·         Up to date with latest technology developments

·         Afrikaans and English spoken and written

·         No Criminal Record and clean credit check

·         VOIP Experience 1Year

·         Office 365 2 Year Working experience

·         Microsoft 365 certified Modern Desktop Administrator Associate

·         Microsoft 365 Fundamentals

·         Microsoft 365 Certified: Messaging Administrator Associate (Advantage)

·         Self-motivated with the ability to work with minimal direction

·         Ability to handle confidential matters, set priorities, work well under pressure with attention to detail

Responsibilities

·         Responding to client support requests

·         Provide general desktop support

·         Setup and configure new laptops / desktops

·         Fast and effective problem resolution

·         Monitor Active Directory, Vmware, Hype-V, SQL infrastructure & others

·         Continually review the IT software / hardware infrastructure to ensure robustness and efficiency

·         Diagnose and resolve technical issues

·         Manage backups

·         Contacting employees to find out the nature of the problem

·         Troubleshooting hardware and software issues

·         Installing and maintaining hardware and computer peripherals

·         Installing and upgrading operating systems and computer software

·         Troubleshooting networking and connection issues

·         Advising on software or hardware upgrades

·         Providing basic training in computer operation and management

·         Completing job reports and ordering supplies

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