IT Support Engineer

SUMMARY:
This position requires an IT Support Engineer with at least 5 years' experience at all levels.  A Grade 12 with either an IT Diploma or Degree is essential.  Candidates must be innovative, enthusiastic and willing to explore new IT systems that could benefits the company.

POSITION INFO:

Requirements:

• Grade 12 plus any Diploma or Degree in Information Technology
• At least 5 years'' experience  
• Delve into new platforms throughout the company Globally -  digital platforms / Software / Hardware every day
• Always check for innovative ways and ideas to improve IT systems that would benefit the business.
• Must be enthusiastic, curious, collaborative and eager to teach what they already know
• Willing to explore new opportunities
• Providing Technical Support across the Company (in person or telephonically)
• Active Directory - Maintaining Active Directory / Creating Users Accounts
• AWS - EC2 / S3 / Storage Gateway / Glacier etc.... 
• Google Suite
• Google App Script
• Setting up Google Mailboxes
• Servers (Windows Svr 2012 / 2016)
• Network Managed PoE Switches - HP / Cisco / Aruba
• VLANS
• Telephony (VoiP) 
• Installing and Configuring computer hardware / software / systems / networks / data backups / copiers.
• Monitoring and Maintaining computer systems and networks 
• Unified WiFi
• Firewalls
• Kaspersky Antivirus (on Enterprise Scale) 

• As technical support, respond to calls from end users of computers and software applications.
• Take ownership of customer issues reported and resolving to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Raise Tickets for issues that need to be escalated to the Corp IT Support Team on the Company In-House System (Ticketing Platform)
• Identify all Information Technology needs within the company and to ensure that these are met.
• Upgrade and Repair all Company computers as well as the LAN/WAN as and when necessary.
• Every reasonable effort must be made to eliminate unnecessary downtime.
• Perform all the necessary computer data backups and Google Accounts of Ex-Employees.
• Ensure that all requirements and instructions of IT Headquarters are carried out and implemented within the necessary time frames to ensure compliance with the Company Group Policies, Procedures and Standards.
• Perform all necessary IT Support functions.
• Perform any other duties required by the designated Manager.
• Dealing with Suppliers to provide the necessary support function to your daily duties.
• Supporting employees with any IT challenges that may arise.
• Maintaining all systems security level to be compliant to the Company Groups'' standards to combat any security threats.
• Update all the necessary IT Inventory lists at all times when changes are made to all and any IT related matters.
• Communicate with users on IT related requests.
• Other Duties to follow - Obtaining quotes and placing orders with the Procurement Department and Admin work.
• All duties performed to ISO 9001 Quality Standard requirements.
• Work as Team Player of the Team.
• Ensure total confidentiality of all information, Internal & external, pertaining to the business nationally as well as all its Employees and Management. 

• The successful candidate will be an enthusiastic and honest candidate who takes his job seriously. 
• Must have good communication skills.
• Will be a good organiser.
• Good people interaction at all levels, polite and will treat colleagues with respect and professionalism.
• Must have an excellent track record with a high level of integrity.
• Will be a hard worker and team player who can handle  pressure.
• Must be responsible and take initiative to perform the necessary tasks and to take ownership of what needs to be done
• Be prepared to work overtime and weekends when necessary.
• Must respond in a timely manner to service related issues and requests
• Must always be prompt and on time for work.
• Willing to travel to Company offices - Locally and Africa 
• Must be able to take instructions and follow 
• Own reliable transport to move between the Company Business Units is essential. 

NB! This job is now closed. You can apply for other jobs by uploading your CV.