IT Support Lead

SUMMARY:
My client, a diversified group with operations across Africa, is looking for an IT Support Lead to join their Head Office in Gauteng.
In this role, you’ll take ownership of the organisation’s entire IT environment — overseeing servers, networks, cloud platforms, and data governance — while driving strategic technology upgrades to keep the business operating efficiently and competitively.
Please note: this is a full-time, on-site position based at the office.

POSITION INFO:

Qualifications, Skills and Experience required:

• Minimum of 3-5 years as a Senior Technican / Desktop Support / IT Coordinator with experience across multiple sites.
• Relevant degree or diploma in IT or Computer Science.
• Africa experience is a huge plus
• Problem-Solving Skills: You thrive on diagnosing and resolving complex issues with a methodical approach.
• Leadership: Strong leadership and interpersonal skills to guide teams, manage IT projects, and collaborate with stakeholders across the business.
• Project Management: Solid experience planning and executing IT projects, ensuring deadlines are met, and systems are upgraded seamlessly.
• Hands-on experience with networking, server management, cloud systems, and data governance.
• Communication: Excellent communication skills to convey technical information clearly and effectively to non-technical stakeholders.

• Network & Systems Management
  Oversee the daily operation and performance of the organisation’s IT network infrastructure, servers, and core systems, including scheduled maintenance, upgrades, backups, and accurate upkeep of the IT asset register.
• IT Budget Planning & Cost Management
  Develop, manage, and forecast the annual IT budget, ensuring optimal utilisation of resources while maintaining cost-efficiency, reliability, and scalability across all technology platforms.
• Information Security & Compliance
  Implement and maintain rigorous cyber security controls, policies, and procedures to safeguard data integrity and ensure compliance with all relevant standards, legislation, and corporate governance requirements.
• Technology Project Management
  Lead end-to-end execution of IT projects, including new system implementations, infrastructure upgrades, and migration initiatives, ensuring they are delivered on time, within scope, and aligned to business objectives.
• Technology Research & Innovation
  Continuously assess and evaluate emerging technologies, hardware, software, and solutions to identify opportunities for improvement, innovation, and long-term value creation.
• Technical Support & Issue Resolution
  Serve as an escalation point for complex technical issues, apply root-cause analysis, and implement long-term, sustainable solutions to minimise downtime. Provide support to the wider group regarding IT-related queries and service requests.
• Cross-Functional Alignment
  Collaborate with internal stakeholders across all business units to ensure IT initiatives, solutions, and services meet operational requirements and enable strategic and commercial outcomes.
• Business Continuity & Disaster Recovery
  Develop, maintain, and periodically test disaster recovery and business continuity plans to ensure resilience and data protection across all operational environments.
• Service Level Agreement (SLA) Management
  Draft, implement, and monitor SLAs for regional IT contractors, ensuring performance standards are met, contractual obligations are fulfilled, and service delivery is consistently maintained.
• Travel Requirements
  Willingness and ability to travel to African regions for approximately 4–5 weekdays per month, as required by operational and project demands.