IT Support Manager

SUMMARY:
Critical/essential skills&/ experience:

• At least 5 years’ experience as an IT Manager, with direct reports, i.e. skilled in leading teams and growing people.
• Must have exceptional Mac/Apple/IOS knowledge, including network integration with Office 365 and other applications.
• Proactive strategic self-starter with a solution-driven, go-getter mindset to solve problems and continuously improve systems.
• Expertise in network & wireless troubleshooting to ensure no drops in service.
• Boardrooms & deck plug-and-play setup that communicates across platforms for flawless in-person and interactive hybrid meetings.
• Fully understand and drive compliance, cyber security, POPIA, etc.
• Oversee internal security checks, camera systems, etc. with required confidentiality.
• Time flexibility/availability after hours in case of need.
• Financial acumen, to propose and manage annual IT budget as well as negotiations with suppliers.
• Set up and improve all IT systems, including issuing, tracking, and retrieving all company-issued property and all assets assessments.
• Culture fit for the company excellence driven, fast moving
• Understanding of AI technology, impact on their industry and Tech Transformation.
• All standard technical skills are essential to manage and maintain hardware, software and licensing requirements.

• IT Support (Tasks primarily attended to by the IT Support staff , with escalation when required up the chain of command)
• Daily, servicing (Responding, Attending and Closing) of IT Tickets logged through Service Desk.
• Daily, servicing of "walk-in" support requests with special attention to Execs and senior leaders (especially creative department).
• Daily, creation IT Tickets of "walk-in" support requests..
• Daily Tech checks (boardrooms, cameras, etc.) each morning and verify operationality.
• Ad hoc teck set-up, testing and support for events like client events on the rooftop/deck.
• Asset Management on Service Desk.
• Onboarding and Offboarding users as per HR requests, as well as email signature management and updates for all UGG companies.
• Managing of licenses (Adobe, Microsoft, Slack etc.)
• IT Team’s daily, checks of Backups, escalate to IT Manager on failures.
• IT Team’s daily, checks of Mail flow, escalate to IT Manager on failures.
• IT Team’s daily, checks of Server Health and status, escalate to IT Manager on failures.
• IT Team’s daily, checks on Wireless and Network, escalate to IT Manager on failures.
• Hardware Allocation and Reassignments (accountable with IT Team).
• Basic Project Management IT (accountable with IT Team.

• Budget and Financial tracking
• Project Management IT
• Attend to and prevent possible Security Breaches
• Roadmap, Planning, Design and Implementation (Business IT)
• Weekly, Patch Management on all servers where Security or Critical Related
• Attending to IT Escalations as per above tasks
• ISO27000 Project
• Information Officer (Information Regulator Liason, POPIA, PIIA)
• Maintain and Update diagrams of Network and Server environment
• Supplier Management
• Purchasing
• Upskilling and training IT team and all users as needed

• Setting the best corporate strategic direction aligned to the business vision.
• Making regular decisions on key strategic issues facing the companies.
• Periodically reviewing the companies' overall strategy to ensure that the organisations anticipate and respond to changing business conditions.
• Defining core business processes that ensure the achievement of the company's objectives.
• Preparation and presentation of budgets and quarterly forecasts in relation to all departments.
• Negotiation of new and renewal of existing supplier contracts.
• Development and active participation in the agency.
• Create clear Grow Goals for yourself and your team and track these monthly.
• Review work performed by the work unit, for accuracy, quantity, timeliness and adherence to prescribed procedures.
• Train and counsel subordinates in work procedures, policies and regulations.
• Interview potential staff and make recommendations to fill vacancies within your section in accordance with Human Resources provisions if/when relevant.
• Actively support and involve team members at the appropriate time to resolve issues.
• Encourage all members to look for collaborative ways to make the company a great place to work.

POSITION INFO:
Critical\/essential skills&\/ experience: At least 5 years' experience as an IT Manager, with direct reports, i.e. skilled in leading teams and growing people. Must have exceptional Mac\/Apple\/IOS knowledge, including network integration with Office 365 and other applications. Proactive strategic self-starter with a solution-driven, go-getter mindset to solve problems and continuously improve systems. Expertise in network & wireless troubleshooting to ensure no drops in service. Boardrooms & deck plug-and-play setup that communicates across platforms for flawless in-person and interactive hybrid meetings. Fully understand and drive compliance, cyber security, POPIA, etc. Oversee internal security checks, camera systems, etc. with required confidentiality. Time flexibility\/availability after hours in case of need. Financial acumen, to propose and manage annual IT budget as well as negotiations with suppliers. Set up and improve all IT systems, including issuing, tracking, and retrieving all company-issued property and all assets assessments. Culture fit for the company excellence driven, fast moving Understanding of AI technology, impact on their industry and Tech Transformation. All standard technical skills are essential to manage and maintain hardware, software and licensing requirements. Responsible and\/accountable for: IT Support (Tasks primarily attended to by the IT Support staff , with escalation when required up the chain of command) Daily, servicing (Responding, Attending and Closing) of IT Tickets logged through Service Desk. Daily, servicing of \"walk-in\" support requests with special attention to Execs and senior leaders (especially creative department). Daily, creation IT Tickets of \"walk-in\" support requests.. Daily Tech checks (boardrooms, cameras, etc.) each morning and verify operationality. Ad hoc teck set-up, testing and support for events like client events on the rooftop\/deck. Asset Management on Service Desk. Onboarding and Offboarding users as per HR requests, as well as email signature management and updates for all UGG companies. Managing of licenses (Adobe, Microsoft, Slack etc.) IT Team's daily, checks of Backups, escalate to IT Manager on failures. IT Team's daily, checks of Mail flow, escalate to IT Manager on failures. IT Team's daily, checks of Server Health and status, escalate to IT Manager on failures. IT Team's daily, checks on Wireless and Network, escalate to IT Manager on failures. Hardware Allocation and Reassignments (accountable with IT Team). Basic Project Management IT (accountable with IT Team. IT Manager specific: Budget and Financial tracking Project Management IT Attend to and prevent possible Security Breaches Roadmap, Planning, Design and Implementation (Business IT) Weekly, Patch Management on all servers where Security or Critical Related Attending to IT Escalations as per above tasks ISO27000 Project Information Officer (Information Regulator Liason, POPIA, PIIA) Maintain and Update diagrams of Network and Server environment Supplier Management Purchasing Upskilling and training IT team and all users as needed General Deliverables \/ KPI's: Setting the best corporate strategic direction aligned to the business vision. Making regular decisions on key strategic issues facing the companies. Periodically reviewing the companies' overall strategy to ensure that the organisations anticipate and respond to changing business conditions. Defining core business processes that ensure the achievement of the company's objectives. Preparation and presentation of budgets and quarterly forecasts in relation to all departments. Negotiation of new and renewal of existing supplier contracts. Development and active participation in the agency. Create clear Grow Goals for yourself and your team and track these monthly. Review work performed by the work unit, for accuracy, quantity, timeliness and adherence to prescribed procedures. Train and counsel subordinates in work procedures, policies and regulations. Interview potential staff and make recommendations to fill vacancies within your section in accordance with Human Resources provisions if\/when relevant. Actively support and involve team members at the appropriate time to resolve issues. Encourage all members to look for collaborative ways to make the company a great place to work.