IT Support Role

SUMMARY:
IT Support Role

POSITION INFO:

IT Support Role

Bellville

Salary R 15 000 to R 25 000 depending on experience

We are looking for a dedicated person who is an all-rounder that takes initiative often. This person needs to have good knowledge of IT and admin. If this sounds like you then you are a perfect match for this role!

Knowledge and skills:

• Must be computer literate with Intermediate Excel Skills.
• Must have good interpersonal skills and good telephone etiquette as will need to speak to clients on the phone.
• Must be self-motivated to complete all tasks.
• Must also be able to work as part of a team.
• Needs to be able to follow specific instructions and processes but also be able to trouble shoot when issues arise.
• Needs to be flexible in terms of working overtime to complete tasks, especially around month end and when the job requires.
• Must have a can-do attitude and good work ethic.
• Must be someone who takes initiative.
• Must know where to research solutions to problems facing the business from an IT perspective.
• Must be mature and responsible in attitude towards work.
• Must be a good communicator in terms of providing relevant, salient, and timeous feedback to management.
• Must be a leader in the making.
• Must be honest and diligent.
• Must have a desire to learn and grow into the role, as well as grow and improve as a person.
• Must be good at admin and organised.
• Must be able to manage time and priorities.
• Must be able to be innovative.

Skills that are not pre-requisites but would advantageous:

• SQL knowledge and ability to write queries.
• Any knowledge of programming languages, such as VB/C# and Linux will be advantageous.
• Knowledge of Office 365, MS Azure and managing users and licenses
• Knowledge of power automate, power apps and SharePoint.
• Knowledge of MS Teams and built in functionality.
• System admin, networking and desktop support.
• How to build a PC or laptop
• How to set up and manage FTP sites.

Duties and Responsibilities:

• Communicate with management re status of tasks and Month End processes.
• Follow procedures and complete all checklists timeously.
• Generate and retrieve month end reports from client’s dispensing systems.
• Set up new users work-stations and access
• Will be able to fill the gap if managers are off sick or on leave.
• Liaising with service providers and managing all IT issues with them until finalised.
• Managing company hardware requirements and maintaining the asset register.
• Procuring hardware from suppliers when required.
• Managing phone system and logging calls when there are issues.
• Maintaining IT process documentation
• Creating and maintaining user accounts on Office 365, power apps and Azure
• Taking responsibility for back-ups and taking them offsite.
• Creating new users on the system and network.
• Monitoring business WhatsApp line (for when we go live with it).
• Administering company WhatsApp groups, e-mail groups and shared mailboxes.
• Monthly and annual budgets for hardware, software and other equipment

Back-up to IT Admin to:

• Create and transfer script files on pharmacies dispensing system via VPN/FTP or TV.
• Investigate ways to automate this process
• Request script files from vendors when needed.
• Load script files into System via claims loader.
• Load payment files onto the client’s system via FTP.
• Reconcile reports to client reports

Key words:

• TV = Team Viewer
• FTP – File Transfer Protocol VPN – Virtual Private Network
• ERA – Electronic Remittance Advice (Payments File)

Please refrain from applying if you do not meet the specified criteria.

Application Process:

If you are not contacted within 2 weeks, please consider your application unsuccessful.