IT Support Specialist | Cape Town

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A manufacture and distributor a wide range of specialised ingredients is looking for an IT Support Specialist who will be assisting the IT Manager. The role focuses on maintaining and improving IT infrastructure and security while providing first-level application and technical support to users at the CMG Cape Town branch, Responsibilities include troubleshooting and resolving technical issues, managing and prioritizing helpdesk tickets, and ensuring timely resolution of user queries. The position also involves maintaining system stability, minimizing downtime, and ensuring that IT systems remain secure and aligned with industry standards.

DUTIES:

• Ticketing System Oversight and Resolution: Efficiently manage and respond to IT issues reported through their central ticketing system. Ensure that all tickets are resolved under their Service Level Objectives (SLOs).
• Collaborative Teamwork: Work closely with the IT support team to develop strategies for effective issue resolution and system improvements.
• Monitor system performance, identify areas for improvement, and implement optimizations to enhance the efficiency and reliability of IT systems.
• System Maintenance and Upgrades: Regularly evaluate their IT infrastructure (Server hardware or software) for potential upgrades or enhancements.
• Microsoft 365, Exchange Online: Support of Microsoft 365, including Exchange Online and SharePoint.
• Responsibilities include configuring and maintaining SharePoint sites for effective collaboration and document management.
• Virtualization Technologies: Manage and optimize virtual environments, including virtual servers, desktops, and applications.
• Networking: Oversee and optimize the Cape Town CMG network infrastructure, ensuring reliable connectivity, performance, and security. This includes managing, creating, and upgrading network hardware, software, and configurations, troubleshooting network-related issues and the installation of network points.
• Application Support; Including but not limited to the ERP systems in use. First level support troubleshooting on Syspro/Translution as well as Curoquip and Microsoft office applications supporting the ERP system as well as user securities set up for these systems as they pertain to CMG branch users but not limited to. (ERP application training would be provided).

REQUIREMENTS:

Competencies required:

• Windows Server 2016 / to Current – Basic to medium.
• Windows Server Domain Controller Active Directory. Knowledge of the Microsoft Azure control centre.
• Creating and controlling users in a hybrid AD environment. Basic to medium
• Support MS Exchange Online Server - Current - Basic to medium.
• Azure MS365 administration Support - Current - Basic to medium
• Teams and SharePoint - Basic to medium
• VMWare / Hyper V - Basic to medium
• Firewall management – Sophos firewall XGS and endpoint – Basic (advantage)
• Networking - Excellent understanding of Networking, Routing, and VLANs (Aruba)
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
• Experience in creating system process documentation and user guides.
• Strong problem-solving and analytical skills.
• Self-starter
• Ability to work independently and collaborate as part of a team.
• Working with Syspro

Minimum Qualification and Experience

• Bachelor's degree/Diploma in Computer Science (or 3-year tertiary qualification), Information Technology or MCSE, MCSA MCP
• ITIL (Advantage)
• Valid Driver’s license

Experience:

• 5+ years’ experience working in each of the competencies required in a medium-sized business environment.
• Proven experience in providing end-user first and second-line IT support and troubleshooting.