IT Support Specialist

SUMMARY:
We are looking for an IT Support Specialist to join our team in Cape Town - Hybrid.

POSITION INFO:
We are looking for an IT Support Specialist to join our team in Cape Town - Hybrid. This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts. Role Description: Supports the running of production applications. Provides 24 x 7 first-line standby \/ support for production environments. Creates temporary fixes within systems to achieve Service Level Agreements. Provides technical advice and consultation to the business. Implements cost saving \/ optimisation initiatives. Participates in systems handover process (OSSP). Acquires and applies knowledge of business processes, procedures, policies and practices. Communicates effectively regarding support related activities. Participates in software and\/or hardware upgrades. Responsible for capacity monitoring. Pro-actively monitors the production environment.

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