IT Support Team Leader

SUMMARY:
We require a mature IT Support Team Leader to manage the hardware, software and network systems.

POSITION INFO:
Requirements:

• Grade 12
• 5 year experience in similar role
• BCom Degree in IT, Computer Sciences or related field
• A+ and N+ certifications
• Strong troubleshoot ability
• Good communication skills

• Assist in the development of IT strategies and roadmaps aligned with the organisation’s business objectives
• Generate regular reports on system performance, IT incidents, team productivity, and vendor performance to present to senior management
• Lead and supervise the IT team, ensuring effective delegation of tasks and maintaining high levels of team motivation and productivity
• Provide guidance, training, and support to team members to ensure continuous improvement and professional development
• Develop, implement, and enforce IT policies, procedures, and standard operating procedures (SOPs) to ensure efficient and secure IT operations
• Continuously evaluate current workflows and make recommendations for improvements to optimize system performance, reduce costs, and increase efficiency
• Manage relationships with third-party vendors and suppliers, including negotiating contracts, ensuring service level agreements (SLAs) are met, and evaluating vendor performance
• Oversee the procurement process for IT hardware, software, and services, ensuring the organisation receives the best value and service quality
• Oversee the IT inventory and stock management, ensuring that hardware and software assets are well-tracked and updated
• Maintain a comprehensive asset register, documenting all hardware, software, and network components
• Perform system backups, updates, and patches according to the organisation's policies and compliance requirements
• Monitor network security and data integrity, performing necessary diagnostics to ensure systems remain secure and functional
• Oversee and manage the organisation's hardware, software, and network infrastructure, ensuring optimal performance and security
• Lead the planning, installation, and maintenance of IT systems, including servers, workstations, printers, and network devices
• Ensure regular and preventive maintenance of hardware to avoid unexpected failures and downtime.
• Manage software licensing, updates