IT Support Technician

SUMMARY:
Position: IT Support Technician
Location: Qwaqwa / Phuthaditjhaba, Free State
Employment Type: Contract / Fixed-Term 3 Years

Position Overview
Our client is seeking two End User Technical Support Technicians to provide onsite technical support at the Qwaqwa site.
The successful candidates will provide hands-on technical support to end users, maintain ICT equipment, troubleshoot hardware/software issues and assist with the day-to-day technical operations of the site.
Due to the location and nature of the role, candidates already based in Qwaqwa/Phuthaditjhaba or the surrounding area will be strongly preferred.

POSITION INFO:
Key Responsibilities Provide onsite technical support to end users. Install and configure workstations, laptops, peripherals and ICT equipment. Install and maintain operating systems, applications and drivers. Troubleshoot hardware and software faults. Diagnose and resolve technical incidents. Perform hardware repairs and component replacements where necessary. Troubleshoot network endpoints and connectivity issues. Assist with equipment relocations and installations. Support software and application deployments. Record and update incidents on the IT Service Management system. Ensure accurate documentation of technical resolutions. Assist with technical events and video conferencing. Provide technical support during business continuity and disaster recovery activities. Monitor equipment and network-related issues. Escalate complex technical problems appropriately. Provide professional end-user support. Work independently while maintaining communication with the broader technical team. Comply with client health, safety, security and technical requirements. Perform ad-hoc technical assignments as required. Minimum Requirements Grade 12 \/ Matric A+ certification N+ certification Apple Essentials certification Advantageous Linux Essentials certification Advantageous Minimum 2 Years relevant IT support experience. Valid South African driver's licence. Own reliable vehicle. No criminal record.