IT Systems Analyst

SUMMARY:
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POSITION INFO:

The role will include but not limited to:
Analyse, maintain, and support enterprise applications, including ERP, CRM, HR systems, and other business-critical tools.

Collaborate with users and stakeholders to gather and document system requirements and translate them into functional specifications.

Monitor application performance, troubleshoot issues, and coordinate resolutions with internal teams or external vendors.

Conduct system upgrades, patch management, and configuration changes with minimal disruption to business operations.

Develop and maintain documentation related to systems, processes, and procedures.

Assist in the implementation and rollout of new applications and systems, including testing, training, and support.

Support data integrity, data migration, and integration between systems using APIs, ETL tools, or scripting.

Ensure applications meet compliance, security, and performance standards.

Provide Tier 2/3 support for escalated helpdesk issues related to enterprise systems and applications.

Day-to-day systems support and issue resolution

Configuration of proper systems access for the Group to optimise controls

Manage/support project teams to implement new and update existing systems

Test internal processes and procedures

Delivery of system training

Liaise with external stakeholders and system developers where necessary

REQUIREMENTS
Degree in commerce/business/accounting or IT
Systems development and application systems experience
Broad experience and knowledge of accounting systems
ERP system experience
Experience working in project and BAU environments
Property Industry experience beneficial
Ability to collaborate and train other staff
Advanced Excel and computer software skills

EXPERIENCE
3+ years of experience in IT systems or application analysis/support.
Experience with enterprise applications
Familiarity with databases (SQL), reporting tools, and integration tools.

SKILLS
Up to date knowledge of current trends and practices relating to IT Applications
Strong analytical and numerical skills demonstrating an ability to identify and react to emerging issues
Strong interpersonal skills, able to manage conflict and maintain good relationships with key stakeholders
Excellent standard of literacy and effective written communication skills
Scripting or programming experience an advantage
Ability to deal with a demanding workload which will include conflicting demands on time

Should you meet the minimum requirements, please forward an updated CV and supporting docs to Caree-