IT Systems Engineer

Recruiter:

Cre8work

Job Ref:

2107549906

Date posted:

Friday, March 18, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Job description

Responsible to ensure all IT systems are operational, proactively maintained and configured optimally. Support all customers (IT Users) to ensure they can access the required IT environments.

Execute technology project required by the business and ensure IT infrastructure is aligned with the technology requirements.

Main duties:

Provide first and second-line workstation support to the users (hardware and software) and systems
Ensure IT helpdesk are well managed and all open calls are resolved in SLA
Set up and troubleshoot network connectivity and wireless access for local and remote computers or devises
Install, update and repair software on organisation systems
Install and update desktops, laptops, peripherals, networks and related software
Responds to requests for new or configured hardware of software and keep inventory up to date
Troubleshoot hardware and software problems, logging problems an documenting fixes
Manage all user calls logged and ensure SLA is met
Roaming technical support
Manage/conduct projects allocated
Ensure customer satisfaction
Printer support

Qualifications and position requirements:

Matric
A+, N+, S+ and MCSE
SQL Working knowledge
3-4 years practical experience
Extensive knowledge of computer and server and maintenance
Knowledge of LAN, WAN and wireless networks
Ability to troubleshoot complex software and hardware issues
Knowledge of database of networking security systems

Knowledge and Skills:

Windows, Linux and Apple operating systems
Server setup and maintenance
Networking fault finding and maintenance
Dealing with 3rd party vendors
IT helpdesk operations
Troubleshooting experience
Projects management
Security and patching solutions
Recovery and backup maintenance
Printer management and maintenance

Skills:

Able to stay calm
Able to work under pressure
Fault finding and resolution on systems
Able to think out of the box for solutions
Exceptional time keeping
Able to communicate clearly and efficiently
Being a team player
Able to deal with abusive people
Able to multitask
Able to communicate clearly and efficiently

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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