IT Systems Engineer

SUMMARY:
Our client who specializes in the design, development, and production of DNA- and RNA-modifying enzymes that enable high-growth applications in genomics, molecular diagnostics, and personalized medicine, is looking for an IT Systems Engineer to join their team based in Salt River, Cape Town.

POSITION INFO:
Position Description
This position reports to the Director: Operations and Global IT and will perform day-to-day service request resolutions, software and hardware incident management, change management, problem identification and resolution, configuration management, and end-user training activities. Additionally, this position is expected to assist in the creation of new processes, work instructions, infrastructure documentation, and knowledge base articles.
The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to the company culture and success. This position will offer unique challenges, learning, and growth including the opportunity to support a global service desk team.

Responsibilities
Network Infrastructure, Hardware, and software.
Troubleshoot hardware, software, and operating system issues.
Network infrastructure support.
End user change management support.
Configuration of email, and cloud-based collaboration tools.
Provide individual/group training, orientation training, and support on request.
Perform required Computer Systems Validation actions.
Provide recommendations about storing/accessing information.

Monitor and Maintain
Monitor availability and performance of all IT service portfolio components via service desk infrastructure.
Service request and incident management framework.
Problem resolution guidelines.
Other monitoring tools.
Monitor adherence to internal business processes and procedures.
Perform regular maintenance tasks.

As and when required
Perform and support network troubleshooting activities.
Submit, track, and optimize purchasing from existing and new suppliers.

Required Experience
It is essential that any candidate must have experience in both Apple and Microsoft Windows client operating systems.
Critical:
Experience in monitoring and practical supporting the use of:

• Microsoft Endpoint Management - Intune,
• Microsoft Azure Active Directory,
• Microsoft Defender for Endpoint Security.

Computer networks, hardware, and software systems and programs.
Excellent organizational skills and outstanding attention to detail.
The ability to multitask, perform consistently under pressure, and work without supervision.
Strong interpersonal skills and an ability to work as an effective member of a global team.
Supporting a service desk environment and global desktop support team.

Preferred Additional Experience
Experience in multi-national or corporate environments are essential.
Experience with the ITIL framework and other IT Service management tools.
Basic understanding of compliance frameworks.

Training in:
ITIL.
Google IT Support certificates.
Microsoft Support certificates or similar training/certifications from credible sources.
The candidate must demonstrate the following skills:
Analytical and problem-solving skills.
Effective written, verbal and presentation, and listening communications skills.
Business relationship management.
Strong teamwork and collaboration skills.
Stress and Time management.

The candidate must demonstrate the following personal attributes:
Honest and trustworthy.
Possess cultural awareness and sensitivity.
Flexible and able to work long hours.

Qualifications and Education
5+ years with a degree or diploma in Information Technology/Systems, or equivalent qualification from a recognized tertiary institution in Information Technology user support, MCSE/MCTIP certified, or another relevant Information Technology discipline,
or
7+ years of relevant Information Technology Service Management (ITSM) experience in a production environment with ITIL framework-driven processes.

Additional information
Physical Demands – Successful candidate(s) will have to spend hours between users, office equipment, and computers, which can cause fatigue and extended periods of time away from a desk environment. Lifting of computer equipment, supplies, and materials will be required from time to time as well as tracing cables in small confined areas.
Environmental Conditions – Successful candidate(s) may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of end users. The environment can be busy, and noisy and the technician(s) will need excellent organizational, time, and stress management skills to complete the required tasks.
Mental Demands – Successful candidate(s) deals with a stressful environment as many of the end users are on deadlines and require immediate service delivery or incident resolution. It is also a well-connected environment with transactional databases where continuous connectivity must be ensured.
Local candidates are preferred.
This position may be subject to several pre-employment checks.

Kindly note that the remuneration will be negotiated during the final interview stage.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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