IT Team Leader

Recruiter:

Vox Telecommunications

Job Ref:

JHB000656/PM

Date posted:

Thursday, September 16, 2021

Location:

Centurion, South Africa

Salary:

Market Related

SUMMARY:
Assisting the IT Support Manager and Head of ITÃ¢Â€Â™s functions by supporting and managing the PTA IT team, back office servers and services

POSITION INFO:

Job Objectives

Supporting all back office related products eg Active Directory, SQL, Managed Engine Products (ServiceDesk Plus , AD Manager Plus and Self Service Plus ) , FortiClient Anti-Virus, SCCM, Office 365,…
Installing, configuring, updating and maintaining server software/hardware
Managing and maintaining company’s backup systems.( BackupExec/ Veritas, Online backup )
Managing technical services of Windows network infrastructure, including Active Directory, DNS , DHCP, Group Policy and SCCM
Maintaining security within the network ( FortiClient , Mimecast)
Maintaining and assisting with the IT infrastructure(Cabling room, LAN cabling, liaising with contractors)
Monitoring & ensuring uptime of the IT infrastructure
Staff management: Managing PTA desktop support team (dotted reporting line)
I. SLA management
II. Call escalations
III. Desktop support technician projects
IV. Asset management
2nd and 3rd level support of IT Helpdesk calls
Ensure that the companies IT standards & policies are adhered to.

Job Skills

Client liaison and customer service principles (Must be patient when dealing with difficult ‘customers’)
Must be able to lead and work in a team environment.
Ability to multitask
Extensive Knowledge of LAN and WAN products and protocols
Citrix experience highly advantageous
Excellent organisational and interpersonal skills
Attention to detail, Accurate and analytical
Must be able to prioritize effectively
Handle stress very well and work under lots of pressure
Deadline orientated
Flexible with working hours. Availability to work afterhours –Overtime will be required
Standby will be required
Be prepared to sacrifice personal time to get the outstanding issue resolved or call done.

Minimum Requirements

Matric
CompTia A+ , N+ and IT Diploma
MCSA / MCSE 2012 or later (Server Infrastructure) (IMPORTANT – Current to within 18 months)
Leadership training will be an advantage
5 years’ experience in a System Engineer /Support Administrator role with exposure to complex IT systems in a medium to large enterprise environments consisting of a multi-site network or with 300 users or more
A supervisory role for 2-3 years in a tech environment with responsibility for the partial or full team management function:

i. Coaching, training & development
ii. Performance review management
iii. Workforce planning
iv. Disciplinary & conflict resolution
v. Escalation of IT issues from other business units.
vi. Assisting the IT manager’s function.

Experience on Backup solutions ( Eg, Backup Exec, eVault, ATTIX5, Avamar, Veeam)
Experience on administering Network Security (Eg,FortiClient AV, Firewalling, Wireless, etc )
Experience with Citrix-Microsoft Desktop Virtualization Solution ( Citrix XenDesktop and ZenApp versions 6 & 7 )
Experience with reporting tools for gathering of IT or network related stats.
Knowledge of server hardware –SAN’s, HP Servers, etc
Extensive knowledge of the major desktop and laptop manufacturers (HP, Dell, Lenovo, etc)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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