IT Technician

SUMMARY:
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POSITION INFO:

Do you have a passion for IT and enjoy solving technical challenges? A well-established group in the Hospitality sector seeks a skilled IT Technician to join the team in Camps Bay.

Responsibilities

• Receive and ensure all email and verbal faults are logged on the ticket system.
• All tickets acted on promptly and closed within SLA requirements.
• Effectively provide onsite and remote assistance, to both guests and staff, during and after normal office hours.
• Escalate calls if necessary.
• Basic training and best practice guidelines to guide both guests and staff.
• Perform daily tasks to ensure maximum uptime between properties and devices.
• Provide support on all Windows and Mac desktop platforms.
• Provide basic server support and user management.
• Provide advanced support on:
  • Backups
  • File Sharing
  • MFP Printers
  • CCTV and Access Control
  • VOIP Systems
  • E-Mail
  • Antivirus
  • DSTV and Room Technology
  • Wi-Fi Connectivity
• Setup phones, tablets, and other BYOD devices.
• Report any security concerns or potential risks.
• Plan and manage all upgrades.
• Stock management and Asset Registers.
• Participation in projects, and meeting deadlines.
• Effective Administration.

Qualifications And Experience

• Grade 12
• A+ Certification
• N+ Certification
• 3 years PC support environment
• Experience with Firewalls (Beneficial)
• Experience with Servers (Beneficial)
• Experience with Networking (Beneficial)
• Must have driver’s license and reliable vehicle (Non-negotiable)

Please do not apply if you do not meet the requirements.

Note: There are two positions available, and based on experience, the hiring manager will decide the most suitable fit.