IT Technician

SUMMARY:
Our client is seeking a technically strong and solutions-driven IT Technician with solid Linux experience and practical knowledge of networking and firewalls. The ideal candidate will have a hands-on approach, a natural curiosity for troubleshooting, and a passion for IT infrastructure and support. This role involves supporting and maintaining the company’s IT infrastructure to ensure system stability, performance, and reliability, while providing responsive end-user support and assisting in technical operations across Linux-based systems in a fast-paced environment.

POSITION INFO:
Key Responsibilities:

• Support and maintain the company’s IT infrastructure, ensuring stability, performance, and reliability.
• Provide timely end-user support and resolve technical issues efficiently.
• Manage and configure Linux servers (Ubuntu/OpenSUSE) and related systems.
• Monitor and troubleshoot network connectivity, TCP/IP protocols, routing, and firewall configurations.
• Assist with hardware installation, maintenance, and basic server administration tasks.
• Collaborate with the team to implement security measures using firewalls and security appliances.
• Document processes, incidents, and solutions clearly for ongoing reference and knowledge sharing.
• Communicate professionally with clients and internal stakeholders to provide excellent technical support.
• Continuously learn and adapt to new technologies, tools, and best practices.

• CompTIA A+, Network+, NQF IT certifications, or a relevant IT degree or diploma, OR strong hands-on experience with demonstrable technical skills.
• Proficient in Linux (Ubuntu/OpenSUSE) with daily hands-on use.
• Solid understanding of networking concepts including TCP/IP, routing, and troubleshooting.
• Practical experience with firewalls and security appliances.
• Basic knowledge of server administration and hardware support.
• Strong end-user support capabilities with excellent problem-solving skills.
• Demonstrated engineering mindset with a strong willingness to learn and adapt.
• Excellent professional communication skills and client-focused support approach.

• Experience with FortiGate, Cisco, or Juniper devices.
• Proxmox virtualization knowledge.
• NFS/SMB file sharing experience.
• MOXA/serial communication understanding.
• Windows admin for printers and Office.
• MariaDB knowledge (v10.3+, replication).
• Bash or Python scripting.
• Backup/disaster recovery exposure.
• Knowledge of telemetry or monitoring tools.