IT Technician

SUMMARY:
On the hunt for an IT Technician in Durban!

POSITION INFO:
In a fast-paced manufacturing environment where technology underpins production and operational efficiency, dependable IT support is non-negotiable. This permanent Desktop Support Technician role offers the opportunity to work at the core of IT operations, where swift problem-solving, hands-on technical know-how, and service excellence will define your success. With two vacancies available, this is your chance to be part of a team that ensures critical IT infrastructure and user support systems are always running at peak performance.

This role calls for technically skilled individuals who thrive under pressure, enjoy solving complex technical issues, and are comfortable working across multiple systems and platforms. If you're serious about a career in IT support within an industrial setting and you're ready to bring your networking, software, and troubleshooting expertise to the frontline, this could be your next move.

Reach out to:

Duties:

• Diagnose and troubleshoot network, desktop, and IT-related hardware issues
• Perform regular backups and software updates (daily and weekly)
• Maintain and manage an IT asset register
• Install and configure operating systems, drivers, and software applications
• Assemble and upgrade PCs or replace faulty components
• Manage video conferencing equipment and setup
• Create and configure end user accounts
• Monitor and report on Helpdesk and network incidents
• Provide IT support for plant operations and finance/accounting systems
• Conduct routine preventative IT maintenance and enforce IT security measures
• Support both networked and standalone printers
• Create IT performance and incident reports
• Ensure compliance with company IT security standards
• Participate in ad hoc IT tasks as required

• Matric (Grade 12)
• FET Certificate: PC Support / PC Engineering / IT Technical Support / NC: IT Systems Support (NQF 4–6 level)
• Microsoft Certified Desktop Support Technician (MCDST) – Advantageous
• CompTIA Security+ – Advantageous
• Basic knowledge of PLCs – Advantageous

• Minimum 3 years relevant IT support experience

• Networking
• Windows OS (10 and newer)
• Microsoft 365
• Active Directory
• CompTIA A+ and N+
• Must be willing to undergo a practical IT competency test as part of the selection process
• Availability for shift work, overtime, and standby as needed

• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• Resource allocation and workflow optimisation
• Results-driven with high attention to detail
• Innovative thinking and a proactive attitude
• Perseverance under pressure
• Ability to work independently and within a team
• Commitment to organisational learning and compliance