The successful candidate will be responsible for providing hardware, software, and network support to internal users and/or clients, ensuring the smooth operation of IT systems and infrastructure.
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Provide first- and second-line support to users for hardware, software, and networking issues.
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Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
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Diagnose and troubleshoot technical issues, including account setup, software errors, and connectivity problems.
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Set up user accounts, permissions, and passwords in accordance with IT policies.
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Maintain and update inventory of IT assets and licenses.
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Perform routine system maintenance, backups, and updates.
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Support the setup and maintenance of servers, routers, switches, and other network components.
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Escalate complex issues to senior IT staff or external vendors as needed.
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Document technical processes, solutions, and support procedures.
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Ensure compliance with IT security and data protection standards.
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National Diploma in Information Technology, Computer Science, or related field.
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2+ years of experience in a similar IT support or technician role.
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Strong knowledge of Windows OS, Microsoft Office, and basic networking principles.
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Experience with Active Directory, printers, and remote support tools.
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Familiarity with antivirus, backup solutions, and security protocols.
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Excellent troubleshooting and problem-solving skills.
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Strong communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Valid driver’s license and own transport (advantageous).
