IT Technician

SUMMARY:
Our client is looking for a hands-on IT Technician to join their growing team and help maintain a secure, efficient, and reliable IT environment.

POSITION INFO:
Key Responsibilities:

• Provide first- and second-line technical support to employees (hardware, software, network, and systems)
• Troubleshoot issues related to laptops/desktops, printers, mobile devices, and peripherals
• Assist with user account setup, password resets, and access management (Active Directory / Azure AD)
• Support the installation, configuration, and maintenance of operating systems and business applications
• Maintain and monitor network connectivity, Wi-Fi performance, and basic server health
• Log, track, and resolve support tickets within SLA timelines
• Assist with IT onboarding/offboarding processes
• Support routine maintenance tasks such as patching, backups, and security updates
• Help with inventory management of IT assets and equipment

• 1–3 years of IT support or helpdesk experience
• Strong troubleshooting skills across Windows (and/or Mac OS/Linux) environments
• Knowledge of Active Directory, Azure AD, and Office 365
• Basic understanding of networking (TCP/IP, DNS, DHCP, and Wi-Fi)
• Experience with ticketing systems (Jira, Freshdesk, ServiceNow, etc.)
• Familiarity with antivirus, security tools, and endpoint management
• Excellent communication and customer service skills
• Ability to work independently and within a team
• IT Certifications (A+, N+, MCSA, and Azure Fundamentals) are a plus
• Collaborate with the IT team to improve processes and enhance system reliability

• Software Developers (Back-End, Front-End, Full Stack)
• Mobile Developers
• Business & Systems Analysts
• Data Scientists & Data Analysts
• Big Data Professionals
• Cloud Experts
• Cybersecurity Specialists