SUMMARY:
Our client is looking for a hands-on IT Technician to join their growing team and help maintain a secure, efficient, and reliable IT environment.
POSITION INFO:
Key Responsibilities:
- Provide first- and second-line technical support to employees (hardware, software, network, and systems)
- Troubleshoot issues related to laptops/desktops, printers, mobile devices, and peripherals
- Assist with user account setup, password resets, and access management (Active Directory / Azure AD)
- Support the installation, configuration, and maintenance of operating systems and business applications
- Maintain and monitor network connectivity, Wi-Fi performance, and basic server health
- Log, track, and resolve support tickets within SLA timelines
- Assist with IT onboarding/offboarding processes
- Support routine maintenance tasks such as patching, backups, and security updates
- Help with inventory management of IT assets and equipment
Job Experience and Key Requirements:- 1–3 years of IT support or helpdesk experience
- Strong troubleshooting skills across Windows (and/or Mac OS/Linux) environments
- Knowledge of Active Directory, Azure AD, and Office 365
- Basic understanding of networking (TCP/IP, DNS, DHCP, and Wi-Fi)
- Experience with ticketing systems (Jira, Freshdesk, ServiceNow, etc.)
- Familiarity with antivirus, security tools, and endpoint management
- Excellent communication and customer service skills
- Ability to work independently and within a team
- IT Certifications (A+, N+, MCSA, and Azure Fundamentals) are a plus
- Collaborate with the IT team to improve processes and enhance system reliability
For more exciting IT vacancies, visit: />
We also specialise in recruiting for:
- Software Developers (Back-End, Front-End, Full Stack)
- Mobile Developers
- Business & Systems Analysts
- Data Scientists & Data Analysts
- Big Data Professionals
- Cloud Experts
- Cybersecurity Specialists
If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will remain in our database for future opportunities.
For more information, contact:
Rethabile Moloi
Recruitment Researcher
