IT Technician

SUMMARY:
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POSITION INFO:

Purpose of the role:

A Technician in the IT (Information Technology) industry is a professional responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role of a Technician requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to provide top-notch IT support to clients or end-users.

Key Responsibilities:

• Hardware and Software Installation
  • Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices.
  • Install and update software applications and operating systems.
• Troubleshooting and Support
  • Diagnose and resolve hardware and software issues.
  • Identify and address technical problems that customers or end-users encounter and provide solutions.
  • Provide technical support to customers on-site.
  • Respond to service requests, answer technical questions, and assist users in resolving IT-related problems
• Network Support
  • Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimize network performance.
• Documentation
  • Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).
  • Maintain accurate documentation with regards to site and network credentials.
• Collaboration
  • Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes.
• Emergency Response 
  • Be available for emergency calls and be prepared to respond quickly to critical system failures or network outages.
• Testing and QC
  • Perform testing and quality assurance checks on IT systems to ensure they meet performance and security standards.
  • Replace faulty hardware components and ensure that they are properly configured and integrated into the IT environment.
• Travel 
  • Depending on the scope of the role, Technician may need to travel frequently to customer sites or branch offices.
  • Mentor junior engineers, provide guidance, training and upskilling to team members.

Qualifications/Experience: 

• Minimum Grade 12 Qualification
• Diploma, Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageous
• Drivers License 
• 2-5 years’ experience in the office automation industry
• 2–5+ years of hands-on experience in IT support or technical role

Please consider your application unsuccessful if you have not received feedback within 2 weeks of applying.