IT Technician

Recruiter:

Sydsen

Job Ref:

JHB003169/NW

Date posted:

Friday, August 19, 2022

Location:

Centurion, South Africa

Salary:

R 10 000

JOB SUMMARY:
Our client, who is an Information Technology Solutions Provider is seeking to employ a Senior Technical Specialist. The ideal candidate will have 3 - 4 years experience and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications.

JOB DESCRIPTION:

The purpose of this role is to provide a single point of contact for end users to receive support, and maintenance within the organizations computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal workstation performance.

The candidate will also troubleshoot problematic areas using either one of the following ways: onsite visit, via telephone, email or remote support.

Main Duties / Key Accountabilities:

Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software
The position responsibility requires independent analyses, communication and problem solving
Work is performed with little supervision and requires initiative and judgment
To Progress / Close incidents to satisfactory conclusion on the incident system
Works with vendor support contacts to resolve technical problems
Ensure desktop computers interconnect seamlessly with diverse systems
Work with procurement staff to purchase hardware and software
Assesses functional needs to determine specifications for purchases
Provide a mentor and training role to co-workers

Requirements:

3-4 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016.
Experience supporting MacOS
Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
Experience installing/uninstalling software, patches, updates on desktops and laptops.
Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems
Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points
Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing
Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting
Knowledge regarding, routers (logging into a router, basic configuration)
Knowledge of anti-virus and virus removal
Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory
Providing excellent customer service

Education and Training:

Grade 12
A+
N+
MCITP/MCTS/MCSA
MS Certification (essential requirement)

Personal attributes and skills required:

Ability to work without supervision
Good communication skills
Show Initiative
Ability to multi task
Good at problem solving
Provide excellent Customer Service
Valid Code 08 drivers license
Fluent in Afrikaans and English
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IT Technician

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