IT Technician (Senior)

SUMMARY:
Our client is looking for an IT Technician (Senior) in the Retail Sector, Northwest, Rustenburg Area.

POSITION INFO:
The successful candidate will have to meet the following minimum requirements.

• Matric
• A+, N+, MCITP/MCTS, MCSA Qualifications
• Must have own reliable transport.
• Fully bilingual in Afrikaans/English

• Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
• The position responsibility requires independent analyses, communication and problem solving.
• To Progress/close incidents to satisfactory conclusion on the incident system
• Works with vendor support contacts to resolve technical problems.
• Ensure Desktop computers interconnect seamlessly with diverse systems.
• Work with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Maintain Telephone systems.
• To provide a mentor and training role to co-workers
• Assist PC Users on the Network locally and remotely with the day-to-day IT problems and tasks – up to 40 Users.
• Assist with Microsoft PC Network and printer related problems.
• Installation and configuration of new use P C, Mobile phone and 3G devices
• Maintaining and ordering of copier consumables and service fault logging/tracking on behalf of customer
• PC Maintenance
• PC hardware fault finding and support
• Software support
• Network installation and setup
• Printer support
• PC setup
• Ensuring correct software is loaded onto the user’s machine before delivery
• Desktop Support on site
• Format and Reload of user machines, ensuring all user data is backed up and secured before format
• Install, configure and support all Microsoft desktop operating systems.
• Install, configure and support all Microsoft and other application software (desktop).
• General hardware installation and troubleshooting (desktop).
• General troubleshooting on all IT related equipment.
• Respond to and resolve support calls at customer sites.
• Remote administration of workstations.
• Responding to monitoring system alerts.
• Resolve support calls via remote connection (desktop).
• Complete desktop configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible risks or problems and escalate to senior engineer.
• Collect and deliver stock when required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.