IT Technician Senior (Atlantis)

SUMMARY:
We are seeking a skilled Senior IT Technician to join our client's IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues, troubleshooting, and supporting enterprise-level applications and systems, including O365, AD, onsite and offsite server environment.

POSITION INFO:
DUTIES:
Provide advanced technical support for hardware, software, and network related
Daily server checks by means of RMM software to ensure all systems are running optimally.
Follow up with suppliers on tickets and faults logged with their service desks.
Maintain and administer server storage solutions and network devices.
Ensure the security and integrity of the company's IT infrastructure.
Perform regular system updates, patches, and backups.
Monitor and respond to security incidents and threats.
Implement and enforce IT policies and procedures.
Maintaining the PABX
Assist employees with IT-related tickets
Assist with network planning and keeping LAN / WAN up to date.
Assist with the evaluation and recommendation of new hardware and software solutions.


REQUIREMENTS:
Qualifications & Experience
Degree in Information systems or Diploma in related I.T field or
Microsoft Certified: Azure Administrator Associate combined with Microsoft 365 Certified: Enterprise Administrator Expert
IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
4-6 Years experience in similar, senior role
Preferred experience with hypervisors, servers, managed switches, firewalls
Desktop support, 0365 Administration

ATTRIBUTES:
Punctual
Integrity and shows interest and enthusiasm towards work
Co-operates with staff at all levels within the company
Dependable
Shows initiative
Attention to detail and accuracy
Ability to follow procedures

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