SUMMARY:
IT Technician/ Systems Co-Ordinator
POSITION INFO:
Dynamic individual required to take ownership of the IT environment and become a key operational and technical resource within the business reporting to the CIO.
Candidate must be technically strong, operationally minded, willing to work in demanding environments, and capable of solving problems independently.
The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required.
Key Responsibilities
Manage and operate the internal IT helpdesk function
Act as first responder for IT, systems, and technology-related issues
Diagnose and resolve hardware, software, networking, reporting, and operational system issues
Coordinate and manage escalations to third-party service providers where required
Support and maintain Microsoft Office, Outlook, Excel, and Windows environments
Assist users with advanced Excel formulas, spreadsheets, and reporting requirements
Develop and maintain SQL queries, reports, and stored procedures
Connect SQL data and stored procedures to Excel and Power BI dashboards for dynamic reporting
Assist with implementation of new systems, technologies, workflows, and integrations
Work closely with ERP, MES, and operational systems
Understand and document business logic, workflows, and system requirements for programmers and developers
Coordinate with external programmers and consultants regarding integrations, APIs, SDKs, and development requirements
Assist in managing and supporting:
Sage Evolution ERP
MES systems such as Innova/Axin
Feedlot systems such as Gigalot
Support networking infrastructure and perform emergency repairs where required
Assist with maintenance and troubleshooting of:
Scales and weighing systems
Label printers and printheads
PDA devices
Two-way radios
Laptops and end-user equipment
Manage issuing and tracking of company IT equipment
Assist with IT security awareness and safe technology practices
Participate in standby and after-hours support for a 24/7 operation
Minimum Requirements
Strong general IT support and troubleshooting experience
Advanced Microsoft Excel skills
Strong SQL knowledge, including writing stored procedures and reports
Good understanding of Microsoft Office and Outlook
Strong networking knowledge
Ability to work independently and under pressure
Strong problem-solving ability
Excellent communication and user-support skills
Valid driver’s license and reliable transport
High quality home internet line (required to log in after hours)
Willingness to travel and take support calls after hours
Willingness to work after hours and be on standby when required
Highly Advantageous Skills & Experience
Experience with Sage Evolution ERP
Strong accounting and financial systems understanding
Experience with MES systems and system integrations
Knowledge of APIs and SDK integrations
VBA, VB.NET, ASP.NET, Python, or other programming experience
Power BI dashboard development
Feedlot, agricultural, abattoir, or manufacturing industry experience
Hardware repair and maintenance experience
Experience with industrial environments and operational systems
Following qualifications preferred:
BCom Informatics (with strong accounting knowledge)
BCom Accounting (with very strong IT experience)
BCom Actuarial Science (with very strong IT experience)
Other relevant business, financial, analytical, or information systems degrees
IT Qualifications & Certifications
The following certifications and technical qualifications are advantageous:
CompTIA A+ Certification
CompTIA Network+ Certification
Relevant IT support or systems administration certifications
Microsoft-related certifications
SQL, database, reporting, or BI-related certifications
Networking and infrastructure certifications
Practical experience, problem-solving ability, and the willingness to learn and take ownership are considered just as important as formal qualifications.
AI & Technology Mindset
Someone who understands modern AI tools and technologies, but who also approaches them with practical judgment and professional scepticism. The ideal candidate must have strong underlying technical skills and use AI as a tool to enhance capability — not as a substitute for expertise.
