IT and Facilities Support Technician

SUMMARY:
Our client based in JHB (Sandhurst) is currently looking to employ an experienced IT and Systems Administrator.
 
A+, N+ certification or any other related qualification coupled with 2 years’ experience in an IT role required, with at least 1 year of Office365 and Azure experience secures!

A wonderful career opportunity awaits you.

Key Objective of role:

• Day to day support of IT requirements for the company’s users.
• Intermediation between users and IT service providers (Microsoft patching and anti-virus; other application support; NetSurIT Cloud operation security centre).
• Computer builds (standard company build policies).
• Assistance with office setup and IT configurability in all branches and offices across SA (remote configuration).
• Covering calls for other office facilities such as connectivity, security, working environments, telephones, multi-functional devices and any office devices.

POSITION INFO:
Minimum requirements:

• A+, N+ certification or any other related qualification.
• Two years’ experience in an IT role required, with at least one year of Office365 and Azure experience.
• Good technical knowledge and skills to execute change management successfully.
• Ability to function at an operational level and work well within a team.
• Always communicate within the team.
• Trust from the team and users is earned and never demanded.
• Good communication skills, both written and verbal.
• Client (user) service orientation is the highest priority.
• Technical and IT proficient, need to be comfortable configuring systems and analyzing data.
• Ability to effectively influence and persuade others. Impart patience during trouble shooting.
• Self - motivated to ensure personal and professional improvement.
• Action orientated and takes initiative.

• Communicate to all staff on any IT issues or events.
• Pro-active monitoring of all offices and user machines via Microsoft cloud operation security center.
• Support users across the branch network via phone; TeamViewer (remote software); MS Teams.
• Desktop support across the full office infrastructure (local pc; printer/scanner; office connectivity; phones).
• Record and analyze IT calls logged and determine patterns to pro-actively assist with future support.
• Use IT Management information (Microsoft reports) to proactively manage IT incidents and monitoring.
• Daily management of Microsoft patches and Anti-virus scanning. Pro-actively check daily, weekly, and monthly environment health reports.
• Help co-create the relevant information for the company to make IT and systems decisions on a national scale (based on usability).
• Personal and Company Development
• Personal and Team Competencies
• Assist with finance and lease procurement, including acquiring new offices within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
• Assist with office procurement, logistics, IT, phone, network procurement, etc.
• Assist with refurbishment of offices in line with budget.
• Assist with management of all 3rd parties, compare quotes, and negotiate best prices from suppliers.
• Assist with establishment and maintenance of preferred suppliers per region.
• Liaise internally with relevant stakeholders, providing feedback on projects, etc.
• Maintain and update furniture and fittings asset register across all offices with finance team.
• Assist with lease renewals, security renewals, cleaning service renewals, etc.

NB! This job is now closed. You can apply for other jobs by uploading your CV.