Import Manager

SUMMARY:
My client, an established freight and logistics company, is seeking a highly capable Import Manager to lead their import department. This is a hands-on leadership role suited to someone who can effectively manage staff while overseeing import operations, documentation, and report of revenue.

POSITION INFO:
Responsibilities:

• Managing of staff with HR.
• Maintain compliance with customs and trade regulations, including relevant international and local laws.
• Liaise with shipping lines, customs brokers, clients, and internal departments.
• Handle operational issues, providing quick and effective resolutions.
• Monitor KPIs and drive continuous improvements in service delivery and staff performance.
• Stay up to date with changes in trade compliance and advise the business accordingly.
• Managing the operations depts- Forwarding, Registration, Entries, Releases, Transport, NVOCC and Warehouse
• Managing discipline and training of the staff in operations with HR.
• Manage accrual and provisional revenue for Imports dept.
• Manage Imports Shipment number records.
• Supervise regular system updates, enhancements, and process reviews to streamline operations.

• Tertiary qualification in Freight, Logistics, Supply Chain, or a related field
• Proficient in ShipShape or similar freight forwarding software
• Strong working knowledge of Incoterms and international trade procedures
• Several years of hands-on experience in freight forwarding/import operations
• Technology-oriented with a systems-driven mindset and the ability to adapt to new platforms quickly
• Contribute to the overall success of the business, understanding process flow and implement changes on an operational level
• Proven experience in a senior import role with direct staff management responsibilities.
• Excellent knowledge of import documentation, customs procedures, and incoterms.
• Strong leadership and communication skills.
• High attention to detail and ability to manage complex shipments and paperwork.
• Proficiency in freight forwarding systems and Microsoft Office Suite.
• Ability to multitask and perform under pressure in a fast-paced environment.