SUMMARY:
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POSITION INFO:
Job Title:
In Field Support Consultant (Kwazulu-Natal: Durban)
Position Overview:
To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.
Experience:
- At least 1-year VeriClaim experience.
- Previous experience working in a customer-facing department would be an advantage.
Prerequisites:
- Based in Durban (Area will be discussed in interview).
- Reliable motor vehicle.
- Valid driver’s license.
Essential Job Functions:
- Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
- Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
- Analyse the practices to determine needs that we would be able to assist with.
- Assist with Financial Assessment discussions.
- Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
- Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
- Effective handling of any client complaints regarding the VeriClaim system.
- Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
- Ensure that new practices have been booked for training.
- Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
- Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
- Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
- Assisting with system upgrade testing as required.
- Assist the Sales Consultant with VeriClaim demonstrations as needed.
- Maintaining a current working knowledge of all healthcare related issues and regulations.
- Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.
Skills and Functional Requirements:
- Excellent understanding and working knowledge of all functionalities on VeriClaim.
- Effective training and facilitation techniques.
- Effective presentation skills.
- Effective practice management skills.
- Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
- Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
- Effective management of stress.
- Ability to take initiative.
- Conflict management.
- Ability to manage multiple tasks simultaneously.
- Excellent time management and organisational skills.
- Deadline focused.
- Excellent problem-solving skills.
- Analytical thinker.
- Competent in Microsoft, Word, Excel, and PowerPoint.
- Excellent command of spoken and written English.
- Expert Knowledge of the Private Medical Aid industry.
NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.
