Inbound (Imports) Customer Service Agent

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR003237/SN

Date posted:

Friday, May 16, 2025

Location:

Durban, South Africa

Salary:

R170 000 per month

SUMMARY:
Our client, an international shipping and logistics company, is looking for your skills and expertise toÂ open, process, manage and prepare costing for all groupage shipments imported on their designated ports.

POSITION INFO:
Requirements:

Matric essential.
Degree or Diploma in Shipping and Logistics or relevant qualification.
2 to 3 years experience in a similar role.

Responsibilities:

Perform a data quality check on captured files
Request ANF from the Line and upload into FCMS once received
Action all SOB requests
Send ANFs and correct invoices to clients prior to ETA
Process SARS via EDI within the deadline
Clear Sentry reports daily
Update the sailing schedule
Update Vessel ATAs on Oasis
Action re-direction and urgent movements
Arrange and hand over trem cards/haz declarations to ICS for hazardous cargo
Monitor NRCS / SAPS Border stop containers
Monitor DAP / DDP shipments
Send the Outturn report to the agents â follow up
View damaged cargo and instruct ICS how to handle the damaged cargo
Process invoices and send proof of payment to the party involved
Monitor container release status on NAVIS
Prepare costing and ensure that origin billing/invoicing is correct, follow up for amended invoices with the correct charges
Meet monthly budget (volume and revenue)

Skills and Competencies:

Ability to work in a fast-paced, demanding environment
Excellent time management skills
Attention to detail
Ability to use initiative
Skilled with a sense of urgency

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