Inbound Sales Team Leader

Recruiter:

CX People SA

Job Ref:

1902723250

Date posted:

Saturday, January 15, 2022

Location:

Umhlanga Rocks, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

CXP are looking for dynamic and driven leaders to join our team and to drive superior customer service performance to CXP's clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Mission

Drive superior customer service performance delivered to CXP's clients and their customers, by achieving outstanding levels of quality, operational efficiency and sales.

Accountabilities

Fill your team with A Players.
Lead, coach and inspire your team to deliver outstanding customer service performance.
Drive efficiencies within the team to well exceed Client SLA.

Culture Fit

Show up
Speak out
Think like a customer
Small details always matter

Coaching Competencies

A Player
Supportive
Highly Organised

Technical Skills

Advanced report writing skills (proficient in Excel)
High levels of analytical capability
Extensive Customer Service Experience4.Extensive Sales Experience is a MUST

Qualifications

Bachelor of Commerce Degree or relevant management experience
Minimum of 3 years in a Team Leader role preferably from a customer service environment

Please ensure that your updated CV along with your mobile number and personal email address is attached to your profile.

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