Inbound Telesales - Stationery Industry

SUMMARY:
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POSITION INFO:

Job Purpose

To handle inbound sales enquiries and orders for stationery and office consumable products, providing excellent customer service while maximising sales opportunities and maintaining strong customer relationships.

Position Area: Nelspruit (Rocki’s Drift)

• 3 years Inbound Call center experience
• Stationary experience will be advantage but not limited to
• 3 years Customer Service experience
• Good communicator

Key Responsibilities

• Receive and handle inbound sales calls, emails, and online enquiries

• Process orders accurately for stationery, office supplies, and consumables

• Identify upselling and cross-selling opportunities during customer interactions

• Provide product information, pricing, availability, and promotions

• Maintain and update customer accounts on the CRM system

• Follow up on quotations, backorders, and customer enquiries

• Resolve basic customer queries and escalate issues where required

• Meet daily and monthly sales targets and KPIs

• Ensure high levels of customer satisfaction and retention

Minimum Requirements

• Previous tele-sales, call centre, or customer service experience

• Knowledge of stationery or office consumables (advantageous)

• Strong verbal communication and telephone etiquette

• Basic computer literacy (CRM, email, MS Office)

• Ability to work in a fast-paced sales environment

Preferred / Advantageous

• Experience in B2B inbound sales

• Familiarity with product ranges such as paper, ink & toner, office furniture, and cleaning supplies

• Sales or customer service qualification

• Experience working with ERP or order-processing systems

Key Competencies

• Customer-focused attitude

• Sales-driven mindset

• Attention to detail and accuracy

• Time management and reliability

• Team collaboration

Working Conditions

• Office-based / call-centre environment

• Standard business hours (with possible overtime during peak periods)

• Commission or incentive structure based on performance

 

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