Incident Coordinator Resource - Contract

Our Client a Global tech firm is seeking an Incident Coordinator Resource to join their team in Cape town . They offer stability, growth, attractive rates and an excellent working environment.

As an Incident Co-ordinator, you'll ensure that all support requests are processed in a timely manner. You will be responsible for ensuring the correct SLA's and deadlines are met by our team members to ensure customer satisfaction.

Requirements

• Provide technical support to end-users, incident responders, information security analysts, and managers
• Address incidents in accordance with the appropriate incident management procedures; respond promptly to all service requests in an accurate, timely manner; address incidents with a minimum of escalated support calls.
• The ability to communicate effectively and provide solutions in a problem-solving manner is required.
• Ability to handle multiple tasks simultaneously.
• Managing the Incidents with the Desktop Support Team.
• Ensure the Team meets SLA’s
• Assist also with Desktop Technical Support
• Daily Incident Checkpoint with Desktop team
• Hands-on Technical Co-ordinator

Qualifications

• At least 4 years of experience as an incident coordinator is preferred.
• Team Leader Experience
• Intermediate to advanced technical knowledge for Desktop support