Infrastructure Manager

Recruiter:

Recru-it

Job Ref:

PE011216/LM

Date posted:

Wednesday, May 21, 2025

Location:

Capetown, South Africa

Salary:

market related Monthly

SUMMARY:

Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks
Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware
Software support
- Desktop Support
- Microsoft Suite
- Cargowise One
- 3cx Telephony
- Microsoft Server Technologies– Virtual and physical
- Cloud and virtualization environments setting up configs
- Symantec
- SharePoint
- Sage Payroll
- ERS Biometrics
Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
Troubleshooting hardware, software, WAN, LAN, WLan
Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
Website and Intranet Management, Configurations
Helpdesk management – with 24/7 availability
Line Management
Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
Cybersecurity
Supports all users with desktop, printer and software issues that are escalated to Tier 3
Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
Responsible for overall IT infrastructure, health and maintenance
Sets up server monitoring and reporting system
Sets up and monitors system backup mechanisms with Veeam
Maintain and improve the Disaster Recovery Plan
Implements necessary security & systems policies
Office 365 Administration
Network Administration
Implements necessary security systems & policies
Maintain firewalls and security infrastructure
Asset management - records location, cost & status of all technology-related resources
Ensure all hardware and software are up to date, and in suitable working conditions.
Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
Purchasing of all IT-related equipment.
Plans, manage & co-ordinate all IT projects and ensure projects are delivered

Requirements

± 2 years' experience as a Network/ infrastructure engineer
± 5 years' experience as IT Support and administration
Experience in network infrastructure
Experience in local, wide area networks
System Configurations, setup, troubleshooting, planning and design, implementation and user support
Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S
Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)

Advantageous

Information technology engineering, or other related disciplines
Networks administration
Previous experience in Line Management and supervision
Attitude – Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious – focused on proactive approach, meeting goals, and creating a fun and can do attitude

POSITION INFO:

Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks
Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware
Software support
- Desktop Support
- Microsoft Suite
- Cargowise One
- 3cx Telephony
- Microsoft Server Technologies– Virtual and physical
- Cloud and virtualization environments setting up configs
- Symantec
- SharePoint
- Sage Payroll
- ERS Biometrics
Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
Troubleshooting hardware, software, WAN, LAN, WLan
Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
Website and Intranet Management, Configurations
Helpdesk management – with 24/7 availability
Line Management
Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
Cybersecurity
Supports all users with desktop, printer and software issues that are escalated to Tier 3
Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
Responsible for overall IT infrastructure, health and maintenance
Sets up server monitoring and reporting system
Sets up and monitors system backup mechanisms with Veeam
Maintain and improve the Disaster Recovery Plan
Implements necessary security & systems policies
Office 365 Administration
Network Administration
Implements necessary security systems & policies
Maintain firewalls and security infrastructure
Asset management - records location, cost & status of all technology-related resources
Ensure all hardware and software are up to date, and in suitable working conditions.
Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
Purchasing of all IT-related equipment.
Plans, manage & co-ordinate all IT projects and ensure projects are delivered

Requirements

± 2 years' experience as a Network/ infrastructure engineer
± 5 years' experience as IT Support and administration
Experience in network infrastructure
Experience in local, wide area networks
System Configurations, setup, troubleshooting, planning and design, implementation and user support
Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S
Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)

Advantageous

Information technology engineering, or other related disciplines
Networks administration
Previous experience in Line Management and supervision
Attitude – Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious – focused on proactive approach, meeting goals, and creating a fun and can do attitude

Similar jobs you might be interested in:

Infrastructure Manager
Location: Cape Town
Salary: market related Monthly
Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local officeBe available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern AfricaOversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ lan/ Wlan netw...
15 days ago

Offshore IT Technician
Location: Cape Town
Salary:
54 days ago

2nd Line Support Technician - Telecoms Experience Essential
Location: Stellenbosch, Western Cape
Salary: R25k Negotiable based on experience
If you have a minimum of 5 years'''' experience as a 2nd Line support technician in the telecommunications industry and have advanced 3CX knowledge, then we need you!
86 days ago

IT Field Engineer/Customer Support Engineer (L2)
Location: Cape Town
Salary: 35 000 Monthly
Role: IT Field Engineer/Customer support Engineer (L2)Location: Century City, Cape Town (In office)Join a leading, fast-growing MSP as an L2 IT support Engineer! Be part of a collaborative, employee-centric team where innovation, growth, and fun go hand in hand.Apply now and thrive in a great workplace!
7 days ago

UI/UX Designer
Location: Capetown
Salary: Monthly Salary
Hybrid/Remote - Cape Town
Today

IT Support and Security Engineer L3
Location: Capetown
Salary: Market Related
This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team.
Today

Stores Technical Support - (PERMANENT)
Location: Cape Town
Salary:
9 days ago

1st/2nd Line IT Support Engineer
Location: Capetown
Salary: Market-Related
This remote role is perfect for an experienced and resourceful IT support Engineer looking to join a dynamic team that operates during standard UK business hours.
14 days ago

IT Support Officer
Location: Cape Town
Salary: Market related
Our client is looking for a proactive and service-oriented IT support Officer to deliver efficient a
15 days ago

Junior Developments Transfers Secretary
Location: Cape Town
Salary: Monthly
Our client, a respected legal practice, is seeking an experienced and detail-oriented Junior Developments Transfers Secretary to join their team.This role is focused on supporting the development transfers department through accurate document management, clear client communication, and adherence to established workflows and compliance requirements. The ideal candidate is proactive, organized, and ...
16 days ago