Infrastructure Manager

SUMMARY:
Infrastructure Manager

POSITION INFO:

Job Purpose

The Infrastructure Manager will be responsible for overall Infrastructure. This role will be responsible for all phases of the infrastructure which includes; planning for capacity, infrastructure maintenance, liaison with supplier and Infrastructure support. This role will participate in technical meetings and consult with key stakeholders to ensure that Infrastructure needs are met as expected.

Key Performance Areas

Infrastructure Planning

• Provide short- term and long-term plans for the Infrastructure team to ensure systems availability and capacity management
• Capacity Planning in support of the Divisional Strategy
• Provide to Infrastructure input to the Divisional Strategy and contributes to the Initiatives in support of the Organisational Strategy
• Executes and Implement Infrastructure Initiatives
• Manage hardware, physical and virtual environments to minimise unplanned downtime
• Management of cloud services on behalf of the organisation and contribute into the Cloud Strategy/plans
• Provide budget plans and procurement plans for Infrastructure

Infrastructure Management and Support

• Manage organisational Infrastructure, designs and provide maintenance of servers
• Work closely with Network Specialist, Applications and Security team to ensure that systems plans are incorporated in the Infrastructure plans
• Ensure that backups are scheduled and managed on regular basis
• Provide budget input and manage budget allocation for Infrastructure and ensure expenses are accounted and allocated for accordingly

Infrastructure continuous improvement

• Create and lead Infrastructure Initiatives
• Executes and Implement Infrastructure Initiatives
• Provide Infrastructure designs to Enterprise Architecture and ensure that Capacity planning is aligned with projects projected
• Continuously review and update processes and policies relating to Infrastructure

Reporting

• Provide the relevant reports and input during IT projects and for management purposes
• Create, review and update Infrastructure designs for the Enterprise Architecture
• Report on Infrastructure activities, Capacity and Availability

People Management

• Provide leadership to technical team
• Ensure that Divisional KPI’s are cascaded to the teams’ score cards
• Assist Senior Manager with the people management and culture activities and initiatives
• Drive and report on team’s performance
• Provide support and coaching to the technical team to ensure optimal performance
• Ensure resources are allocated fairly to key projects
• Manage team’s performance development and motivate the team to upskill themselves

Ad hoc

• Preform ad hoc task when required by line manager or any Senior Manager within BCT

Minimum Requirements

Qualifications

• Degree in Computer Science or relevant IT Degree
• Cloud solution relevant certificate (preferably Azure) (Added advantage)

Ideally

• Cobit 5 Certificate
• ITIL Foundation Certificate
• Project Management

Experience

• 8 – 10 years of proven knowledge and experience in Infrastructure
• Operating at the level of a professionally qualified, experienced specialists and mid-management
• Microsoft environment Management
• Platform Management (preferably Nutanix)
• Desktop support experience
• Knowledge of business and management principles involved in strategic planning
• Knowledge of cloud services
• Server management

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