SUMMARY:
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POSITION INFO:
Our client is a non-profit organisation dedicated to serving the well-being of animals. Our client in Mossel Bay is looking to hire an Inspectorate Controller.
The ideal candidate will have a strong love for animals, excellent communication skills, and the ability to work in challenging situations.
Purpose of the role: To provide constant communication to relevant Departments and ensure that queries are addressed effectively and efficiently. To ensure the effective and efficient functioning of the Organisation by serving as the first point of interaction between the organisation and the Public, conducting both general and financial administrative functions, maintaining records, and maintaining animal care. To provide a quality service to the public in preventing animal cruelty, promoting animal welfare taking accurate details of complaints and delegating to applicable inspector or collection officer or appropriate referral. Delegate all relevant calls/cases to Inspectors, Trainees, Field officers and/or Animal Collection Officers and keep accurate data. Prioritize calls and delegate accordingly. Priority cases are to be brought to the attention of the Inspectorate Manager.
Qualifications: Experience:
- Grade 12
- A Short Course in Office Administration or (Professional) Receptionist is ideal.
- At least 2 years’ experience as a Receptionist.
- Must have a driver's licence
- Must be computer literate
- No criminal record
- Excellent communication and interpersonal skills.
- Ability to work independently and make decisions under pressure.
- Compassion, empathy, and a strong commitment to animal welfare.
Responsibilities:
- Customer Service
- Customer Communication
- Liaise with Inspectors for Call-Outs
- Lost and Found / Impounded Animals
- Boarders / Admissions
- Surrendered Animals
- Financial Administration: Donations and Fees
- Office Maintenance and Security
- Stats / Data Capturing
Inspectorate Controller Duties:
- Attending to all incoming inspectorate-related communications.
- Weekly vehicle checklists
- Answering and logging telephone calls
- All messages are to be recorded as received and delegated as required;
- Book vehicles for services and repairs.
- Communicate with the clinic regarding animals to go home and sterilizations to be collected
- Logging cases in the logbook
- Keep cat trap bookings and records up to date
- Ensuring that proactive complaint sheets are done for all sick injured unwanted and stray cases logged
- Check inspectorate receipt books weekly.
- Ensuring that Inspectors give feedback for all cruelty complaints within 7 days of call received.
- Responding to emails and delegating to relevant staff/departments;
- Allocate collections of donations efficiently.
- Ensure that a sufficient amount of routine inspections are conducted monthly
- Allocate emergency cases immediately;
- Write-ups on board for follow-ups and educational programs
- File routine inspection reports
- Prioritise and coordinate all incoming calls daily;
- Ensure that all cruelty complaints are done within 24 hours, except if immediate intervention is required;
- Communication with colleagues and the public regarding all inspectorate-related queries;
- Respond and utilise two-way radio communication efficiently;
- Assist with emergency phone where possible
- Take details and refer the complaint to the correct facility/department
- React and delegate any emergency and disaster-related calls efficiently;
- Contact emergency and disaster services as required;
- Delegate emergencies and disasters immediately
- Responsible for all paperwork relating to the inspectorate;
- Count call-outs per inspector monthly
- Monitor matrix system
- Ensure that the inspectorate office is kept neat;
- Issuing petrol/ diesel orders;
- Vehicle cleaning rosters
- Ensure that weekly vehicle checks are done
- Ensure that licence renewals are done
- Ensure that vehicle services are kept up to date.
- Update and manage the welfare tracker system as efficiently as possible
NB! This job is now closed. You can apply for other jobs by uploading your CV.
