Installation Support Administrator

SUMMARY:
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POSITION INFO:

Our client is seeking a Installation Support Administrator to join their team. The successful candidates will be required to ensure Customer Service Standards are maintained and solve customer queries

Location: Cape Town

Job type: Permanent On-site

• Marketing to both existing and prospective clients and building and maintaining relationships
• Support and liaison between the Sales, Installations and Tech support
• Contract administration, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained
• Meet / exceed targets.
• Data Capturing.
• Ensure that all the bookings conform to the Scheduling aid
• Follow up leads/queries.
• Scheduling of appointments.
• Checking / Maintaining high quality schedules.
• Management of potential cancellations.
• Taking ownership of all queries and calls taken and assisting the client within our SLA’s

Minimum Requirements

• Matric
• Extensive knowledge of the Western Cape geographical area
• MS office Knowledge (intermediate level in Excel)

Skills

• Above average Customer Service skills
• Ability to work under pressure
• Out of the box thinking skills
• Excellent communication and organizational skills
• Time management

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful