Insurance Manager

SUMMARY:

POSITION INFO:
The Insurance Manager is responsible for sourcing, advising, and servicing HNW personal insurance clients, delivering tailored short-term insurance solutions that meet complex and evolving needs. The role requires regular face-to-face client engagement, excellent relationship management skills, and unwavering commitment to service excellence, compliance, and ethical conduct.

You will act as a trusted insurance advisor, managing the full client lifecycle from lead generation and needs analysis through to policy placement, claims support, renewal, and ongoing portfolio optimisation.

Key Responsibilities

• Proactively source and convert new HNW personal insurance clients through self-generated leads and referral channels.
• Conduct in-depth, face-to-face needs analyses to identify gaps, risks, and opportunities within clients’ existing cover.
• Structure and present customised insurance solutions, including comparative options, to conclude sales.
• Achieve agreed sales, premium growth, and profitability targets while maintaining acceptable loss ratios.
• Monitor portfolios for renewals, indexation, rewards, and policy changes to ensure proactive client engagement.
• Build long-term, trusted relationships with HNW clients through regular, personalised communication.
• Provide end-to-end advisory support, including policy administration, amendments, renewals, and cover reviews.
• Ensure an exceptional client experience at all times, aligned to Treating Customers Fairly (TCF) principles.
• Maintain strict confidentiality of all client information.
• Actively support clients through the claims process, ensuring efficient handling, regular updates, and professional resolution.
• Liaise closely with claims and servicing teams to uphold service standards and turnaround times.
• Monitor claims experience and loss ratios, taking corrective action where needed.
• Maintain full compliance with FAIS, FICA, POPI, and all relevant regulatory requirements.
• Ensure accurate record-keeping, disclosures, and documentation at all stages of the advice and sales process.
• Stay up to date with industry changes, product updates, and legislative requirements, adjusting advice accordingly.

Experience and Qualifications Required

• Matric (essential); relevant insurance or business-related tertiary qualification preferred.
• Fully FAIS-compliant, including Regulatory Examinations and Fit & Proper requirements.
• Registered FSP Representative (Category 1 – Personal Lines; Commercial an advantage).
• Minimum 5 years’ experience in short-term personal lines insurance, preferably managing HNW clients.
• Strong knowledge of personal insurance products, policy wordings, underwriting, and market offerings.
• Sales-driven background with proven ability to build and retain high-value client portfolios.

Core Competencies

• Client-Centric Advisory Approach
• Sales, Negotiation, and Influence
• Relationship and Network Building
• Insurance Technical Expertise
• Regulatory and Compliance Discipline
• Planning, Organisation, and Follow-through
• Professional Presence and Emotional Intelligence
• Results Orientation and Self-Discipline

Personal Attributes

• Highly professional, presentable, and confident in face-to-face client engagements.
• Self-starter who operates effectively with minimal supervision.
• Energetic, resilient, and competitive, with a strong drive for achievement.
• Strong analytical and numerical capability, coupled with sound judgement.
• Persuasive communicator with excellent verbal and written skills.

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