Intermediate & Senior Travel Consultants

SUMMARY:
Well-known Outbound Travel Company based in Westville, Durban is looking for energetic, well-travelled and passionate Intermediate & Senior Travel Consultants.
 
You will provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele to achieve personal and company sales targets in line with the company strategy.
 
Leisure travel experience is essential.

POSITION INFO:
Duties:

Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele.
Successful achievement of personal Sales Targets by actively closing the sale and converting quotations to booking.
Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
Maintain high levels of quality and productivity by managing workload and meeting deadlines.
Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
Offer world-class service, develop a culture, strive to exceed expectations, and offer a “wow” service to our customers.

Requirements:

Grade 12
Travel and Tourism Certificate
Proficient on a GDS, Amadeus preferred
Excellent numeracy and literacy skills
At least 3-5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets
Practical experience with compiling travel packages and creating costings
Able to work flexi hours (shift work)
Working knowledge of Microsoft Word, Excel, and Outlook
Good geographical knowledge
Thorough working knowledge of Reservations process from input to output
Experience with reading and interpreting contracts
Ability to meet targets and attention to detail critical
Effective communication skills (effective written and verbal communication)