Intermediate CRM, Salesforce, Loyalties & Rewards BA

SUMMARY:

Our client is searching for an Intermediate CRM, Salesforce, Loyalties Rewards BA to join their team on a 6 months contract in Cape Town.

The successful candidate will be responsible for facilitating and defining business requirements and ensuring translation into effective business solutions. 

Qualification Required:

• Matric Certificate
• Relevant 3-year Information Technology or business-related qualification
• Faculty Training Institute Business Analysis

Experience required:

• Minimum of 4 to 6 years of Business/Process Analysis experience, preferably across multiple disciplines/domains Proven experience in leading solution design workshops 
• Expert knowledge in delivering typical Business Analysis Artefacts
• Faculty Training Institute Business Analysis qualification advantageous
• Working knowledge of relevant methodology and tools e.g. Process modeling tools, and project management methodologies (Waterfall, Agile, etc.)
• Experience in the implementation of large-scale projects in the Retail sector 
• Proven track record in presenting business cases/feasibility studies/Impact assessments to executive or leadership teams 
• Proven track record in leading teams in project mode or general line management experience
• Expert knowledge in delivering typical Business Analysis Artefacts
• Faculty Training Institute Business Analysis qualification advantageous

Duties/Responsibilities:

• Develop a Business Analysis Approach in project execution or investigation
• Understand project context to determine applicable BPA approach 
• Lead the definition and review of business processes 
• Understand current business processes and define future business processes 
• Document future business processes 
• Facilitate Business requirements workshops or sessions to elicit and define system requirements
• Plan and execute business requirements elicitation sessions/workshops 
• Develop Business Requirement Specifications 
• Participate in solution design workshops
• Develop Functional Requirement Specifications 
• Provide input to System Requirement Specification and other Technical oriented 
  documents 
• Contribute to the development of testing and training materials 
• Document test scenarios and review test cases
• Assist testing capability in ensuring that the new system meets requirements
• Coordinate and lead User Acceptance Testing (UAT

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