Intermediate / Senior Travel Designer – Latin

SUMMARY:
Leading Inbound DMC is looking for an Intermediate / Senior Travel Designer for their Latin American market based in Johannesburg (hybrid / remote working offered).
 
The suitable candidate will be responsible for generating & growing sales whilst maintaining required profit margin, build great agent relationships and offer high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
 
You will also be responsible for securing, costing and presenting products to the agent & guest accurately, efficiently, timeously by creating inspirational luxury travel.

You will support the reservations department and work closely with the Sales team to design tailor-made, high-touch itineraries that reflect the spirit of exploration and the luxury of personalisation.

POSITION INFO:
Duties:

Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents
Continuous communication and excellent service delivery to agents at all times.
Keep Agents’ booking information updated.
Quote accurately and timeously keeping in mind strategic and preferred AP and upsell where possible
Ensuring relevant information is obtained from the ARM prior to quoting.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.

Requirements:

Matric
Tertiary certificate in Travel & Tourism/hospitality.
At least 3-5 years’ experience at an intermediate level with proven experience as a Travel Designer or in a similar role within the luxury travel industry.
A deep understanding of the Latin American travel market and clientele.
Knowledge of East Africa is a definite bonus and could set you apart.
Cultural insight would be a significant advantage.
Computer Literate (Microsoft Office, email, Internet)
Excellent communication skills both written and oral, in English.
A strong work ethic and the ability to thrive in a fast-paced environment.
Cultural insight would be a significant advantage.