Intermediate Software Systems Engineer

SUMMARY:
MTS's client is looking for Software Systems Engineers with experience in the mining sector to support and optimize critical software systems in a high-impact mining environment. This role is perfect for a tech-savvy problem solver who thrives at the intersection of operations, IT, and user engagement.

You would need to have exposure to mining technologies such as Production Analysis Systems, Application Portfolio Systems, Service Provider Risk Management or SSMS.

POSITION INFO:
Preferred Experience:

• Exposure to mining technologies such as Production Analysis Systems (e.g., PAS, CAD, Scheduling, MS Projects), Application Portfolio Systems (SAP, LeanIX, Manage Engine Apps Manager, Manage Engine Ops Manager), Service Provider Risk Management (ComplyWorks) or SSMS (SQL Server Management Studio).
• Experience supporting both COTS and custom-built applications.
• Functional understanding of enterprise data flows and systems process flows.
• Familiarity with incident management systems (e.g., Manage Engine Service Desk Plus).
• Basic troubleshooting skills, i.e. possible not an application issue, can be HW, network or user error
• Understanding of enterprise solutions that require integration and interfaces to third party software
• Basic knowledge of databases (SQL), APIs, and system integration principles (advantageous)

• Deliver Level 1 & 2 functional support for mining-related software systems.
• Act as a bridge between users, technical teams, and vendors to resolve application issues.
• Analyze business processes and document system functionality, SOPs, and known issues.
• Support system changes, enhancements, and SQL job scheduling for process optimization.
• Assist in testing and presenting software changes for approval through change control processes.
• Engage with stakeholders to gather requirements and provide user training.
• Monitor system performance, generate usage reports, and ensure uptime of critical services.
• Support data integrity and system integrations, ensuring seamless interface operations.
• Manage user access and licensing for software environments.

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