Internal Account Manager

Our Client based in Namibia has a great opportunity available, they are looking for a very target driven and strong Internal Account Manager with extensive knowledge and experience within the IT Sector.

KEY RESPONSIBILITIES

• Customer Relationships o Identifying and understanding role players in each assigned account
• Liaise between divisions and customers to efficiently communicate deliveries and ETA’s feedback etc.
• First point of contact with the customer
• Portraying professionalism and confidence that delivers the ultimate in customer service
• To build and maintain an active customer base
• Account Planning o Proactivity on sales by implementing an agreed sales strategy with the Account manager on named accounts
• Understanding of each assigned account, with the ability to give regular feedback
• Quotations should meet specifications as per requirement, thorough insight of a specific account or department should be taken into consideration when quoting
• Specific objectives set for each account/ownership of account/understanding of individual Account's terms and conditions
• To capitalize on opportunities through negotiation of prices to achieve sales targets set by the Management team
• Maintain an agreed level of pro-active telephone contact with both existing and prospective customers
• Effectively deal with telephone inquiries requesting quotations for products, compiling information on the desired products or datasheets
• Maximize sales by continually expanding orders and up-selling on all incoming and outgoing calls
• Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist
• Cross-discipline team working
• Order Process - Consultative Selling
• Create quotations from requests received
• Ensure all orders received are entered into the system accurately
• Meet and exceed the agreed SLAs on quoting and deliveries
• Ensure a consistent closure rate within appropriate timelines
• Follow up on warehouse until in production and to delivery
• Ensure all quotations are followed up
• Client Communication o Ensure that all customer complaints, issues, and queries reach a successful and appropriate conclusion
• Activity Reporting o Processing of relevant orders, delivery notes/collection notes, back orders, ETA’s, and feedback communication
• Filing of relevant documents
• Follow up of queries, quotations, deliveries, and payments timeously
• Provide management with sales on hand reports timeously on a weekly basis

REQUIREMENTS

• Matric is essential and a tertiary qualification will be an advantage
• Relevant Tertiary Qualification in Sales or Marketing
• 2 to 3 years IT distribution experience in the sales support role
• Own transport and valid driver’s license
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
• Above average computer literacy in MS Word, Excel, Outlook, and PowerPoint
• Service quality orientated
• Customer focused
• Copes effortlessly within a high-stress and pressurized environment
• Excellent communication, writing, and people skills
• Willing to go the extra mile and succeed
• Technology driven
• Basic calculations (ability to work with numbers)
• Self-actualization (capacity to assert oneself)
• Motivation (ability to motivate others)
• Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact/channel for Communication between parties)
• Written and verbal communication (convey information through written / verbal instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)
• Evaluating (ask questions, analyze, give attention to, and attend to detail)

PERSONAL ATTRIBUTES

• Mature and outgoing individual
• High attention to detail
• Positive individual
• High level of energy
• Passionate about sales
• Natural tendency to be competitive
• Self-driven and willing to go the extra mile
• Problem solver
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Ability to work as part of a team