Internal Sales

SUMMARY:
Internal Sales - Industrial Pumps

Area: Isando - Gauteng

POSITION INFO:
Job Purpose:
Achieving sales target by selecting the appropriate equipment, by submitting timeous and accurate quotations, processing orders and ensuring delivery of goods to customers in line with customers requirements.

Key Processes:

• Monitoring emails and telephonic requests for quotations from customers and external sales team.
• Analyzing and selecting suitable equipment in line with technical specifications and customer's requirements
• Performing required calculations to validate pumps selections
• Ensuring client receives quotes timeously
• Determining materials and/or product required for quotation purposes, and obtaining relevant pricing and availability
• Capturing relevant information, such as customers details, product details on ERP system
• Submitting relevant quotation and additional technical information to the customers or sales representative
• Liaising with line manager in the event of queries

• Ensuring all relevant information and supporting paperwork is completed prior to capturing on the EPR system
• Checking client account status prior to processing new orders
• For cash clients, processing Pro-forma invoice and submitting to finance pending clearance of payment
• Checking availability of ordered products
• Capturing orders on ERP system
• Sending orders documentation to production manager and stores supervisor
• For ordered items not currently in stock, submitting information to purchasing department
• Sending orders acknowledgement to client
• Daily checking ERP system to monitor orders status and feedback to client and sales representative
• Liaising with department manager in the event of delayed orders or issues
• Submitting all relevant credit note information to line manager for cancelled orders
• Ensuring up to date filling of all relevant documentation
• Costing import quotations
• Processing company's orders and following up on progress

• Clear and concise communication
• Being solution - minded
• Adhering to quality standards
• Having a Can-do attitude
• Being growth orientated
• Having passion for the job and company
• Being respectful towards other employees and clients
• Maintaining ethical standards
• Building trust and keeping promises
• Focusing on client satisfaction
• Team player
• Flexibility and a willingness to help
• Emotional stability and self control
• Friendly, helpful and presentable
• Being focused and minimizing distractions

• Matric with Mathematics
• Engineering qualification preferable
• 2-3 years Internal sales experience