Internal Sales Administrator - Plastics / Packaging - East Rand

SUMMARY:
A well-known, established plastics/packaging group requires the above to provide commercial and operational support to the manufacturing and sales teams by co-ordinating, liaising with customers, principals and colleagues and handling all key internal sales administrative responsibilities for the company, ensuring that customers' expectations are met at all times.

POSITION INFO:
Minimum requirements for the role: Previous experience having worked in an internal sales administrative role is essential for the role. Previous experience having worked in an Internal Sales Administration role within the manufacturing or related environment is preferred but not essential. The company is happy to look at any candidates from any industry as long as they have had Internal sales experience. The successful candidate must have attention to detail and be highly organised as well as be driven and able to take ownership. The successful candidate must have good Excel spreadsheet skills. Previous experience working on Syspro or any other ERP system is preferred but not essential, as the company is happy to train the person\\ on their system. The successful candidate should be customer-orientated, passionate and dedicated to working with customers. Must be a team player and be able to work independently, but also in a team. The candidate should have good communication skills. The successful candidate will be responsible for: Coordinating, liaising with customers, principals and colleagues and handling all key internal sales administrative responsibilities for the company, ensuring that customers' expectations are met at all times. Providing commercial and operational support to the manufacturing and sales teams by coordinating, liaising with customers, principals and colleagues. Receiving, processing and monitoring customer orders and manufacturing orders. Capturing sales orders and following up on deliveries. Keeping track of customer stock requirements. Liaising and assisting customers with orders, back-order queries and following up, both on email and telephonically. Liaising with operations and planning department to track client order completion. Liaising with customers and external sales representatives on a daily basis to update them on the progress of orders and to ensure customer requirements are fulfilled. Liaising with production planning and warehousing regarding any queries and costing on products related to stock holding. Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries. Salary package, including benefits, is highly negotiable depending on experience gained.