Internal Sales Assistant (CPT)

SUMMARY:
Title: Internal Sales Assistant
Location: Milnerton, Cape Town
Renumeration: Based on Qualifications & Experience
 
Our client in the Manufacturing and Industrial Flooring Industry is looking for a Internal Sales Assistant to join their team based in Milnerton, Cape Town. The purpose of this role is to manage and maintain effective customer service, reliable feedback, professional handling of complaints and putting necessary resolve into action. Working within the Sales Team with a specific responsibility to receive, log and accurately process incoming sales orders through Demand and internal systems. To support the team Account Manager in maintaining and further developing business opportunities with existing and new potential clients. The ideal candidate will be flexible to change, motivated, results and customer focused with strong communication skills.
 
Required Qualifications & Working Experience:

• Matric
• Degree or Diploma will be advantageous
• 3 – 5 years working experience in Sales Administration of Product Sales
• Valid drivers license
• Proficiency using the MS Office Suite
• Experience using business online platforms, e.g. LinkedIn, WhatsApp for Business, etc.

POSITION INFO:
Duties & Responsibilities: Internal Sales: Develop sales with existing customer accounts by communicating product offering, promotions and superior customer service Offer total basket of company products Gain new business with existing customers by exploiting product sales and new business opportunities by identifying new clients Conduct outgoing calls and receive incoming calls Build internal relationships with existing distributors Support the Management team with other tasks\/ duties as required Arrange appointments on behalf of the External Sales Team when needed Supply samples, literature and quotations to all potential and existing customers within your remit Process Customer Orders: Accurate reception, logging and processing on Demand of all incoming orders All order confirmations to be completed on a daily basis Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements Amend customer orders where necessary Take a pro-active approach to understanding product applications and alternatives Raise all necessary documentation, including other acknowledgments Stock awareness Effective Customer Service: Provide customer liaison, advise on dispatch dates\/ standard lead times Provide Account liaison, with regard with regard to customer account and\/or sales status Liaise with other departments, Sales, Procurement, Logistics and Production to maximise the customer experience Arrange and progress returns in liaison with warehouse and accounts personnel Create replacement orders where appropriate Invoice queries - handle customer enquiries on charges Pro-forma invoices - raise and check daily monies received, take credit card payments Advise customer within the areas of responsibility Listen to customer requirements effectively and efficiently and where necessary implement actions accordingly Provide office support for the external team Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements Take a pro-active approach to understanding product applications and alternatives Stock awareness - select stock in adherence to First In First Out principles whenever possible Raise all necessary documentation, including other acknowledgements Amend customer orders where necessary Reliable Customer Feedback: Notify customers of any known issues or information that may conflict with their requirements or cause delays Proactively contact customers, keeping them fully updated at all times Resolve Complaints: Ensure all complaints are recorded Provide the necessary details in order to carry out the relevant corrective and preventative actions, credit notes and sundry invoices where applicable Effective Communication: Ensure all customer information is filled in a timely and precise manner Administrative Support: Provide administration support where necessary, to the external sales teams including samples and paperwork and taking phone calls Price list management as per requirements and instruction by Sales Manager Teamwork: Cover efficiently and effectively for absent colleagues in line with company procedures Support and cooperate fully with all members of all the teams and departments Ensure the proactive\/ positive departmental image is either kept or improved and not harmed