Internal Sales (B2B)

SUMMARY:
A leading tech supplier based in Sandton is seeking an Internal Sales (B2B) professional to support sales operations, deliver excellent customer service, and act as the link between clients, sales teams, and internal departments.

Essential requirements include solid costing experience and strong proficiency in Microsoft Excel.

POSITION INFO:
Key Responsibilities:
Sales Administration:

• Prepare and process quotations, proposals, and sales orders
• Maintain accurate records in CRM systems
• Track order status and ensure timely delivery
• Assist with contract preparation and documentation

• Respond to client inquiries via phone, email, and online platforms
• Provide product/service information and pricing
• Handle order queries, complaints, and follow-ups
• Build and maintain strong client relationships

• Assist external sales representatives with leads, scheduling, and reporting
• Prepare sales reports, forecasts, and performance data
• Coordinate meetings, presentations, and client communications
• Support tender and bid submissions

• Liaise with logistics, finance, and operations teams
• Ensure smooth order fulfillment and invoicing processes
• Monitor stock availability and communicate lead times

• Update and maintain CRM and sales databases
• Generate weekly/monthly sales reports
• Track KPIs such as conversion rates, order volumes, and revenue

• Order processing accuracy and turnaround time
• Customer satisfaction and response time
• Sales team support efficiency
• CRM data accuracy and completeness
• Contribution to sales growth and retention