Internal Sales Consultant

Duties & Responsibilities

• Liaise with internal and external customers to understand requirements and develop suitable product solutions.
• Use instrument sizing and selection tools to determine the correct product specification based on customer needs.
• Source quotations from local and international suppliers when required.
• Recommend beneficial product alternatives to improve the likelihood of a successful sale.
• Verify technical accuracy of quotations and highlight any deviations from the original RFQ.
• Prepare pricing schedules in line with processed RFQs and approved price lists.
• Create and maintain server folders containing all relevant customer correspondence.
• Duplicate and maintain all customer information within the CRM system.
• Email quotations to customers and structure submissions to prompt acknowledgement of receipt.
• Update the CRM system with won and lost orders, including reasons for lost opportunities.
• Generate internal order‑processing documents.
• Prepare works instruction forms aligned with instrumentation and valve service requirements.
• Assist the order‑processing team with technical queries related to customer purchase orders.
• Support customers with technical and order‑related questions throughout the process.

Minimum Requirements

Experience

• 3–5 years’ internal sales experience within the instrumentation, valves, industrial, or related engineering environment.
• 2–3 years’ experience in customer relationship management.
• Valid driver’s licence (Code EB or higher).

Knowledge, Skills & Abilities

• Proficient in MS Office.
• Strong attention to detail and accuracy.
• Strong analytical and problem‑solving ability.
• Able to work effectively under pressure and meet tight deadlines.
• Excellent communication and presentation skills.
• Strong time management, planning, and prioritisation skills.
• Self‑managed with the ability to maintain focus and work independently.
• Team‑oriented with a strong service ethic.
• Logical thinker with a passion for quality.